STARBUCKS/BARISTA
About The Position
Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages according to recipes, standards, and customer requests using proper equipment, and process transactions using company best practices. Maintain product knowledge, recommend products, offer samples, and keep merchandise fresh, correctly portioned, labeled, stocked, and inventoried. Follow food and workplace safety requirements, inspect equipment, report hazards or issues, and work cooperatively in a fast-paced environment. Provide support through direct interaction with minors, individuals with special needs, and older adults. The essential job functions must be performed with or without reasonable accommodation.
Requirements
- Excellent customer service skills.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
- Gain and maintain knowledge of department products and answer questions or make suggestions.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Prepare beverages according to recipes, standards, and customer requests using proper equipment; process transactions using company best practices.
- Offer product samples and inform customers about coffee shop specials.
- Provide fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
- Recommend coffee shop items to customers.
- Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food safety regulations and guidelines.
- Inspect equipment for maintenance needs and notify the appropriate department or store manager of items needing repair.
- Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably, nonconfrontationally, and cooperatively.
- Act honestly and with integrity regarding customer and business information.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
