Starbucks Barista

The Kroger Co.•Aiken, SC

12d

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment to encourage customers to return. The role supports fair and ethical treatment, an inclusive work environment, responsible community membership, and the delivery of appropriate products with fair and accurate pricing. Baristas demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves helping customers feel welcome and appreciated, answering questions and recommending products, preparing beverages to recipes and customer requests, and completing transactions according to company practices. It also includes maintaining product freshness and inventory, operating and caring for coffee shop and kitchen equipment, following food and workplace safety requirements, and cooperating with associates and management to meet store goals.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment and answer customers’ questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment; process transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop items to customers based on their needs.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.