Starbucks Barista

The Kroger Co.•Atoka, TN

11d

About The Position

The Barista provides exceptional customer service in a safe, clean environment, helping ensure customers return. The role supports an inclusive work environment and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. Baristas prepare beverages and other coffee shop products to recipe, standards, and customer requests; answer questions and make recommendations; and maintain product freshness, quality, and availability. They collaborate with associates to achieve company and store goals and follow company guidelines for equipment use, food safety, transactions, inventory, and workplace safety.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipe and standards and according to customer requests using proper equipment; process transactions using company best practices.
Offer samples and inform customers about coffee shop specials.
Provide fresh products in the correct portion sizes to prevent shrink.
Recommend coffee shop items to help customers find products they want and need.
Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment, espresso machines, blenders, computerized scales, and steamers properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements.
Follow safety procedures and food safety regulations, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents and report safety risks, issues, or suspected illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.