STARBUCKS/BARISTA
About The Position
Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible member of the community, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages to recipe and customer specifications, operate coffee shop equipment, maintain product quality and freshness, and support an inviting customer experience. Work cooperatively with associates in a fast-paced environment while following company, food safety, and workplace safety guidelines.
Requirements
- Excellent customer service skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Ability to perform the essential job functions with or without reasonable accommodation.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment by answering questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and respond to questions or make product suggestions.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Prepare beverages to recipes and standards, fulfill customer requests using proper equipment, and tender transactions according to company best practices.
- Offer product samples and inform customers of coffee shop specials.
- Provide fresh products in the quantities customers order, or as close as possible, to prevent shrink.
- Recommend coffee shop items to customers based on their wants and needs.
- Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with current, future, seasonal, and special advertisements.
- Follow safety procedures, identify and report unsafe conditions, and comply with food safety regulations and guidelines.
- Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
- Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably and cooperatively without confrontation.
- Act honestly and with integrity regarding customer and business information.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
