STARBUCKS/BARISTA

The Kroger Co. • Louisville, KY

5d

About The Position

The Starbucks/Barista provides exceptional customer service in a safe, clean environment, helping customers feel welcome and encouraging return visits. The role prepares beverages and other coffee shop products according to recipes, standards, and customer requests; provides product recommendations and information; and supports store goals through collaboration and teamwork. Associates are expected to uphold the company’s values of respect, honesty, integrity, diversity, inclusion, and safety while following food safety, equipment-use, and workplace safety procedures.

Requirements

• Excellent customer service skills.

Nice To Haves

• Any previous comparable experience.

Responsibilities

• Create a welcoming environment and answer customer questions about products in the department and throughout the store.
• Maintain product knowledge and answer questions or make product suggestions.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Prepare beverages according to recipes, standards, and customer requests using appropriate equipment; process transactions according to company best practices.
• Offer product samples and inform customers about coffee shop specials.
• Provide fresh products in the correct portion sizes to help prevent shrink.
• Recommend coffee shop items based on customers’ needs.
• Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Use kitchen equipment, espresso machines, blenders, computerized scales, and steamers properly.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current on current, upcoming, seasonal, and special advertisements.
• Follow safety procedures, identify unsafe conditions, notify management, and comply with food safety regulations and guidelines.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager of needed repairs.
• Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, people with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways that support growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed