Starbucks Barista

The Kroger Co.•Pinckney, MI

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment, helping ensure customers return. The role promotes fair and ethical treatment, an inclusive work environment, responsible community membership, and accurate pricing and product availability. Baristas demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverages and other coffee shop products to recipes, standards, and customer requests; assists customers with product questions and recommendations; and supports teamwork and store goals. It also involves operating and maintaining coffee shop and kitchen equipment, handling transactions, managing and checking merchandise and ingredients, and following safety and food-safety procedures. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or suggest products.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards and customer requests using proper equipment; process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products and correct portion sizes, or portions as close as possible to those ordered, to prevent shrink.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, an espresso machine, blender, computerized scale, and steamer.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and adhere to food-safety regulations and guidelines.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and in a nonconfrontational, cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions of the position with or without reasonable accommodation.