Starbucks Barista

The Kroger Co.•Bannockburn, IL

11h

About The Position

The Starbucks Barista provides exceptional customer service in a safe, clean environment and helps create an inclusive, welcoming experience that encourages customers to return. The role involves preparing beverages and other coffee shop products according to recipes, standards, and customer requests; maintaining product knowledge; making recommendations; and handling transactions using company best practices. The Barista supports teamwork and store goals, maintains fresh and properly stocked merchandise, and follows food safety, equipment-use, and workplace safety procedures. The position also requires courteous and cooperative interaction with customers and associates, including minors, individuals with special needs, and older adults.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, answer questions, and make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards and customer requests using proper equipment; tender transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products in the correct portion sizes, or as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.