Starbucks Barista

The Kroger Co.•White House, TN

12d

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment to encourage return visits. The role supports a welcoming and inclusive environment, treats customers and employees fairly and ethically, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The Barista prepares beverages and other products according to recipes, standards, and customer requests; handles transactions; maintains product quality and inventory; and follows food safety and equipment procedures. The position also involves working collaboratively in a fast-paced environment and assisting customers, including minors, individuals with special needs, and older adults.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment, and process transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide ordered products fresh and in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop products to help customers find what they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with current, future, seasonal, and special advertisements.
Follow safety procedures, identify and report unsafe conditions, and comply with food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management about customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.