Starbucks Barista

The Kroger Co.•Myrtle Beach, SC

10d

About The Position

The Starbucks Barista provides exceptional customer service in a safe, clean environment and helps create an inclusive workplace. The role involves preparing beverages and other coffee shop products to recipe, standards, and customer requests; answering product questions; making recommendations; and completing transactions using company best practices. The Barista maintains product freshness, accurate portions, and proper merchandising while following food-safety and equipment-use guidelines. The position also supports teamwork, store goals, and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards and customer requests, using proper equipment; process transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products and correct portions, or portions as close as possible to the amount ordered, to prevent shrink.
Recommend coffee shop items to customers.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, an espresso machine, blender, computerized scale, and steamer.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food-safety regulations and guidelines.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.