STARBUCKS/BARISTA

The Kroger Co. • Livonia, MI

5d

About The Position

The Starbucks/Barista provides exceptional customer service in a safe, clean environment, helping ensure customers return. The role promotes an inclusive work environment and treats customers and employees fairly and ethically, while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The barista prepares beverages and other coffee shop products according to recipes, standards, and customer requests; provides product guidance and samples; and supports accurate transactions, product quality, freshness, and portioning.

The role also involves stocking and inventorying merchandise and ingredients, maintaining and inspecting equipment, following food and workplace safety procedures, and reporting discrepancies, incidents, hazards, or other concerns to management. The barista collaborates with associates to support store goals and assists customers, including minors, individuals with special needs, and older adults. The job requires the ability to perform essential functions with or without reasonable accommodation.

Requirements

• Excellent customer service skills.

Nice To Haves

• Any previous comparable experience.

Responsibilities

• Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
• Maintain knowledge of department products, respond to questions, and make product suggestions.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Prepare beverages according to recipes and standards and customer requests, using proper equipment; tender transactions according to company best practices.
• Offer product samples and inform customers about coffee shop specials.
• Provide fresh products in the correct portion sizes, or as close as possible to the amounts ordered, to prevent shrink.
• Recommend coffee shop items to customers.
• Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and diverse career pathways offering growth potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed