Star Club Representative

Mohican Nation•Bowler, WI

3d•Onsite

About The Position

The Star Club Representative will address inquiries and resolve issues related to the rewards program, including club tier status, promotional offers, point redemptions, and bus group enrollment. This role involves accurately processing guest transactions at the rewards club or on the gaming floor in a professional manner, maintaining accurate and up-to-date records of member information in the system, and building strong relationships with casino guests through personalized service and attentive support. The representative will ensure compliance with all relevant regulations and standards related to the rewards program, provide excellent service to loyalty program members, and actively recruit new members by communicating the benefits and advantages of the rewards program. Additionally, the role includes assisting in planning and executing promotional events to encourage guest participation and engagement, and adhering to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Marketing Department, including the Casino’s Drug and Alcohol-Free Workplace Policy and all workplace policies, procedures, ordinances, laws, and other communicated expectations. Responsibilities may change based on organizational needs or at the discretion of the department manager.

Requirements

High School Diploma or GED required.
Proficient in Microsoft Office Suite and personal computers.
Excellent communication and customer relations skills.
Ability to obtain and maintain a Mohican Nation Gaming License.
Ability to pass a Criminal Investigation Background Check (CIB).
Ability to pass pre-employment screenings.
Flexibility to work weekends, nights, and holidays.

Nice To Haves

One (1) year of relevant experience in guest service, gaming, or hospitality preferred.
Experience with casino management systems is a plus.

Responsibilities

Address inquiries and resolve issues related to the rewards program, including club tier status, promotional offers, point redemptions, and bus group enrollment.
Accurately process guest transactions at the rewards club or on the gaming floor in a professional manner.
Maintain accurate and up-to-date records of member information in the system.
Build strong relationships with casino guests through personalized service and attentive support.
Ensure compliance with all relevant regulations and standards related to the rewards program.
Provide excellent service to loyalty program members, addressing their inquiries and concerns.
Actively recruit new members for the rewards program by communicating the benefits and advantages.
Assist in planning and executing promotional events to encourage guest participation and engagement.
Adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Marketing Department.
Comply with the Casino’s Drug and Alcohol-Free Workplace Policy during employment.
Maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including the Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, and departmental procedures.