STAR Supervisor

Denver Health•Denver, CO

1d•Onsite

About The Position

We are recruiting for a mission-driven STAR Supervisor to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department Star Program Job Summary The supervisor provides leadership and operational oversight for scheduling, staffing, quality assurance, training, fleet management, and daily field operations. They ensure compliance with organizational standards through audit and quality improvement programs, staff coaching, documentation review, and performance management. In collaboration with the manager, the supervisor coordinates field training, workforce development, payroll and timekeeping processes, equipment readiness, and system-wide operational support. Finally, the supervisor serves as a key resource for frontline staff, maintaining operational readiness, facilitating communication, and driving continuous improvement in service delivery, patient care documentation, and team performance.

Requirements

High School Diploma or GED required.
1-3 years Paramedic Experience required.
DLR-Colorado Driver's License Class R - DMV - Department of Motor Vehicles required.
EMTP-EMT Paramedic - CO - State of Colorado required.
ACLS-Advanced Cardiac Life Support - AHA - American Heart Association required.
Knowledge of all STAR Team policies and procedures.
Skill in communicating effectively in writing/verbal as appropriate for needs of audience.
Skill in monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective actions.
Ability to handle difficult and stressful situations with professional composure.
Ability to establish goals and objectives for street operations.
Execute Denver Health’s Leadership Strategy Tenants: Workforce Engagement, Leader Development, Performance Management, Leader Competencies.
Ability to process and handle confidential information with discretion.
Ability to exercise sound judgement in making critical decisions.
Basic computer skills required: Word, Excel, Outlook
Capacity to learn agency specific programs, e.g., Scheduling and Payroll

Responsibilities

Serve as lead or support supervisor for one or more designated project areas, including: Scheduling, Supply/Donation Procurement (Rehab), Parking Access, Operational Specific Training
Medical Report QA/QI (ESO), Medical and Scenario Training, Referral QA/QI & training
Field Training & Field Trainer Deployment, weekly van rotation
CAD and JotForm QA/QI, maintain End of Shift Summary (EOS) database
Overall system awareness (location and condition of vehicles and equipment, personnel, and other resources) and supporting the efficacy and success of system management. Be aware of current resources and manage their deployment. Have awareness of STAR system limitations and assist in managing the deployment of resources and staffing as needed. (20%)
Supervision of Paramedics and EMTs to include scheduling, accident logs, and incident reports. (20%)
Acts as key contact person to schedule students and training locations. (10%)
Researches, collects, and organizes marketing materials for the Program. (10%)
Manages and works in teams to ensure program implementation. (10%)
Works with other participating agencies and is involved in allocating resources based on program needs. (10%)
Maintains strong relationship with stakeholders to deliver resources as necessary. (10%)
Participates in assigned departmental committees, meetings, and planning/work groups. (10%)

Benefits

Generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs.
Tuition assistance, career advancement pathways, and professional development
Meaningful financial advantages through loan forgiveness eligibility and employer contributions.
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer