Staffing Office Coordinator - PRN Rotating, Nursing Administration
About The Position
The Staffing Office Coordinator provides daily staffing functions and administrative support for designated Resource Management Centers, ensuring accurate application of organizational policies and procedures. The role requires critical thinking, collaborative decision-making, attention to detail, the ability to work under pressure, and a focus on caring customer service. The coordinator supports safe, compassionate, coordinated care by communicating with patients, families or designated care partners, coworkers, visitors, and the interprofessional team. Staffing duties include reviewing projected census and staffing needs, adjusting schedules for approval, developing staffing proposals, responding to absence notifications, documenting accurately, communicating staffing changes, and escalating issues through established processes. The coordinator also serves as a primary end user and system expert for scheduling software, participating in its development, testing, implementation, and maintenance. The role provides additional administrative and customer service support, including contributing workflow and process-improvement recommendations, participating in committees and meetings, helping train and orient new staff, coaching peers, and handling telephone calls and messages according to departmental protocols.
Requirements
- High School Diploma or GED.
- Less than one year of healthcare experience.
- Knowledge of medical terminology, patient care needs, and the role of the interprofessional team.
- Ability to complete delegated tasks within the scope of the role.
- Knowledge of people from diverse backgrounds and ability to convey respect and connect effectively.
- Understanding of effective communication concepts, tools, and techniques, including the ability to accurately transmit, receive, and interpret ideas, information, and needs through appropriate communication behaviors.
- Ability to use partnership-oriented language with patients and families and engage them in their health and health care.
Nice To Haves
- Less than one year of experience in a fast-paced customer service or medical environment.
- Familiarity with medical terminology.
Responsibilities
- Interact with coworkers, visitors, and other staff in a manner consistent with Jefferson's values.
- Recognize patients and their families or designated care partners when supporting safe, compassionate, coordinated care that respects individual preferences, priorities, needs, and cultural beliefs and values.
- Communicate with and support the interprofessional team and designated care partners.
- Adjust nursing staff work schedules in accordance with established contracts, policies, and procedures for approval by the unit Nurse Manager or Nursing Supervisor.
- Review and validate projected census in the scheduling system to identify potential staffing shortages and surpluses for upcoming shifts.
- Communicate with charge nurses, unit managers, and/or the Nursing Supervisor to assess and confirm staffing needs for upcoming shifts.
- Develop staffing proposals for Nursing Supervisor review on off shifts, using acuity, census, and available staff.
- Document staffing information accurately and in detail.
- Escalate staffing issues according to the established departmental process.
- Manage staff calls reporting absences for scheduled shifts, convey information to the Nursing Supervisor or Nurse Manager, and document it in the scheduling system.
- Communicate staffing changes promptly to the Nurse Manager, Assistant Nurse Manager, or Nursing Supervisor, verbally or by text page.
- Work with the unit Nurse Manager or Nursing Supervisor to determine staffing and scheduling needs for upcoming shifts.
- Serve as a primary end user and system expert for scheduling software, participating in its development, testing, implementation, and maintenance.
- Recommend continuing education and process-improvement initiatives to the Staffing Office Manager to improve office workflows and employee care.
- Participate in project committees and staff meetings.
- Participate in training and orientation of new staff and provide peer coaching and feedback as appropriate.
- Maintain a professional office demeanor emphasizing exceptional customer service and consideration.
- Answer telephone calls using the agreed protocol, forward calls as appropriate, take accurate messages, and return voicemail within a reasonable timeframe according to departmental protocol.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Access to medical insurance, including prescription coverage, for all colleagues, including per-diem colleagues and those working less than part-time
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
