Staffing Office Coordinator - PRN Rotating, Nursing Administration
About The Position
The Staffing Office Coordinator provides daily staffing functions and administrative support for designated Resource Management Centers, which coordinate staffing for designated regions across the enterprise. The role helps ensure accurate application of organizational policies and procedures. Critical thinking, collaborative decision making, attention to detail, and a focus on caring customer service are essential. The coordinator supports safe, compassionate, coordinated care by interacting respectfully with patients, families, care partners, coworkers, visitors, and other staff. The role adjusts nursing staff schedules, reviews projected census and staffing needs, develops staffing proposals for Nursing Supervisor review on off shifts, documents accurately, and escalates staffing issues through established processes. The coordinator also serves as a primary end user and system expert for scheduling software, participating in its development, testing, implementation, and maintenance. Additional duties include supporting office workflows and customer service, contributing to process improvement and education initiatives, participating in committees and staff meetings, and training and orienting new staff. This is a PRN position with a rotating work shift at Thomas Jefferson University Hospitals, Inc., located at 111 S 11th Street, Philadelphia, Pennsylvania.
Requirements
- High school diploma or GED.
- Less than one year of healthcare experience required.
- Knowledge of medical terminology, patient care needs, and the role of the position in the interprofessional team.
- Ability to complete delegated tasks within the scope of the role.
- Knowledge of people with diverse backgrounds and ability to convey respect and connect effectively.
- Understanding of effective communication concepts, tools, and techniques, with the ability to transmit, receive, and accurately interpret ideas, information, and needs using appropriate communication behaviors.
- Ability to use partnership-oriented language with patients and families and engage them in their health and health care.
Nice To Haves
- Less than one year of experience in a fast-paced customer service or medical environment preferred.
- Familiarity with medical terminology preferred.
Responsibilities
- Interact with coworkers, visitors, and other staff consistent with Jefferson’s values.
- Recognize patients and their families or designated care partners and support safe, compassionate, coordinated care that respects personal preferences, priorities, needs, and cultural beliefs and values.
- Communicate with and support the interprofessional team and designated care partners.
- Adjust nursing staff work schedules in accordance with established contracts, policies, and procedures for approval by the unit Nurse Manager or Nursing Supervisor.
- Review and validate projected census in the scheduling system to identify potential staffing shortages and surpluses for upcoming shifts.
- Communicate with charge nurses, unit managers, and/or the Nursing Supervisor to assess and confirm upcoming staffing needs.
- Develop staffing proposals for Nursing Supervisor review on off shifts, considering acuity, census, and available staff.
- Document staffing information accurately and in detail.
- Escalate staffing issues according to the established departmental process.
- Manage staff calls reporting absences for scheduled shifts, convey information to the Nursing Supervisor or Nurse Manager, and document it in the scheduling system.
- Communicate staffing changes to the Nurse Manager, Assistant Nurse Manager, or Nursing Supervisor in a timely manner, verbally or by text page.
- Work with unit Nurse Managers and Nursing Supervisors to determine staffing and scheduling needs for upcoming shifts.
- Serve as a primary end user and system expert for scheduling software, including participating in its development, testing, implementation, and maintenance.
- Recommend continuous education and process improvement initiatives to the Staffing Office Manager to improve office workflows and employee care.
- Participate in project committees and staff meetings.
- Participate in training and orienting new staff, and provide coaching and feedback to peers as appropriate.
- Maintain a professional office demeanor focused on exceptional customer service and consideration.
- Answer telephone calls using the agreed protocol, forward calls as appropriate, take accurate messages, and return voicemail messages within a reasonable timeframe according to departmental protocol.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits with access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including per diem colleagues and those working less than part-time
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
