Staffing Office Coordinator - FT Rotating, Nursing Administration
About The Position
The Staffing Office Coordinator provides daily staffing functions and administrative support for designated Resource Management Centers, ensuring accurate use of organizational policies and procedures. The role requires critical thinking, collaborative decision-making, attention to detail, and the ability to work under pressure while maintaining caring customer service. The coordinator adjusts nursing staff schedules, reviews projected census and staffing needs, communicates with nursing leaders, and develops staffing proposals for review. The position also handles absence notifications, documents staffing information, escalates issues, and communicates staffing changes. As a primary end user and system expert for scheduling software, the coordinator participates in software development, testing, implementation, and maintenance. Additional duties include recommending education and process improvements, participating in committees and staff meetings, helping train and orient new staff, providing peer coaching and feedback, and delivering professional customer service. The role is based at Thomas Jefferson University Hospitals at 111 S 11th Street in Philadelphia, Pennsylvania, and works a rotating shift.
Requirements
- High school diploma or GED.
- Less than one year of healthcare experience required.
- Knowledge of medical terminology, patient care needs, and the role within an interprofessional team.
- Ability to complete delegated tasks within the scope of the role.
- Cultural awareness and ability to show respect and connect effectively with people from diverse backgrounds.
- Effective communication skills, including accurately transmitting, receiving, and interpreting information and using partnership-oriented language with patients and families.
Nice To Haves
- Less than one year of experience in a fast-paced customer service or medical environment is preferred.
- Familiarity with medical terminology is preferred.
Responsibilities
- Adjust nursing staff work schedules according to established contracts, policies, and procedures for approval by the unit Nurse Manager or Nursing Supervisor.
- Review and validate projected census in the scheduling system to identify potential staffing shortages and surpluses for upcoming shifts.
- Communicate with charge nurses, unit managers, and/or the Nursing Supervisor to assess and confirm staffing needs.
- Develop staffing proposals for Nursing Supervisor review on off shifts, considering acuity, census, and available staff.
- Document staffing information accurately and in detail.
- Escalate staffing issues according to established departmental processes.
- Manage staff absence-notification calls, convey information to the Nursing Supervisor or Nurse Manager, and document it in the scheduling system.
- Communicate staffing changes promptly to the Nurse Manager, Assistant Nurse Manager, or Nursing Supervisor.
- Work with unit Nurse Managers and Nursing Supervisors to determine staffing and scheduling needs for upcoming shifts.
- Serve as a primary end user and system expert for scheduling software, participating in its development, testing, implementation, and maintenance.
- Recommend continuous education and process-improvement initiatives to the Staffing Office Manager.
- Participate in project committees and staff meetings.
- Participate in training and orienting new staff and provide peer coaching and feedback as appropriate.
- Provide professional, considerate customer service; answer and direct telephone calls, take accurate messages, and return voicemail within departmental protocol.
- Interact with colleagues, visitors, and staff consistent with Jefferson values and support safe, compassionate, coordinated care that respects patients’ preferences, needs, and cultural values.
- Communicate with and support the interprofessional team and designated care partners.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability coverage
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits with access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Access to medical insurance, including prescription coverage, for all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
