Staffing Coordinator (Remote)

Stellar Personnel

2d • Remote

About The Position

Stellar Personnel, a hospitality staffing agency in Canada, is seeking a proactive, organized, and results-driven Staffing Coordinator to oversee daily staffing operations. The role ensures client shifts are filled efficiently and maintains strong relationships with clients and personnel. Beyond scheduling, the coordinator manages assigned client accounts, anticipates staffing needs, resolves operational issues, identifies account growth opportunities, and delivers a high standard of client service. The role is remote and follows a schedule of five days per week with two days off. The coordinator must be available seven days a week between 6:00 AM and 12:00 PM EST, with flexibility for schedule changes and possible weekend and holiday work.

Requirements

• At least 3 years of experience in recruitment, staffing coordination, or workforce management.
• Experience communicating directly with clients, candidates, and other stakeholders.
• Strong understanding of recruitment, candidate screening, staff availability, scheduling, and shift fulfillment.
• Ability to manage client accounts, prioritize competing demands, and resolve staffing challenges independently.
• Excellent written and verbal English communication skills.
• Strong organizational, problem-solving, decision-making, and time-management skills.
• Availability seven days a week between 6:00 AM and 12:00 PM EST.
• Flexibility to accommodate schedule changes based on operational requirements.

Nice To Haves

• Experience in recruitment, staffing coordination, or workforce management within a staffing agency is preferred.

Responsibilities

• Manage daily client staffing requests and fill shifts on time with qualified, reliable personnel.
• Communicate with clients to understand their needs, provide updates, resolve concerns, and maintain relationships.
• Confirm staff availability, monitor attendance and reliability, and manage last-minute cancellations and replacements.
• Identify opportunities to increase shift coverage, grow existing accounts, and improve client retention.
• Resolve staffing challenges and client concerns promptly, escalating critical issues when necessary.
• Maintain accurate staffing records, track KPIs, follow established procedures, and ensure smooth shift handovers.
• Collaborate with recruitment staff and other staffing coordinators to address staffing gaps and deliver quality service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed