Staffing Coordinator/Office Manager

Grace Healthcare Services•Raleigh, NC

10h•Onsite

About The Position

The Staffing Coordinator/Office Manager recruits, screens, interviews, tests, and orients prospective employees and caregivers; onboards and trains new caregivers; and ensures required documentation is completed. The role matches caregivers with clients based on client needs, qualifications, schedules, and compatibility, and manages schedules to ensure shifts are staffed and covered. Scheduling gaps are addressed using existing staff or by recruiting additional qualified personnel. The position monitors staff performance, compliance, timesheets, training, in-services, and required medicals. It answers and triages calls from caregivers, clients, prospective clients, and referral sources; conducts client intake and interviews to determine needs, eligibility, staffing requirements, and scheduling; and coordinates clients’ transition into home health services with referral sources. The role also develops professional relationships and participates in outreach, cold calling, marketing, and business development. Additional duties include providing front-office support; maintaining accurate personnel and client records; preparing reports and logs; assisting with payroll and timesheet processing; and supporting daily office operations, including computer accounts, vendors, supplies, file maintenance, office organization, and other assigned administrative duties. This is a part-time, morning position located in Raleigh. Pay is negotiable.

Requirements

High school diploma or equivalent, with at least three years of clerical experience, or college coursework with relevant clerical experience.
Knowledge and skills needed to successfully perform the job.
Good typing skills and the required typing speed.
Good writing skills, demonstrated through a basic writing test.
Strong customer service skills.
Good scheduling and organizational skills.
Ability to build and maintain positive working relationships.
Ability to recognize and resolve conflicts effectively.
Good critical-thinking and problem-solving skills.

Responsibilities

Recruit, screen, interview, test, and orient prospective employees and caregivers.
Onboard and train new caregivers and ensure required documentation is completed.
Match caregivers with clients based on needs, qualifications, schedules, and compatibility.
Manage caregiver schedules to ensure shifts are properly staffed and covered.
Fill scheduling gaps with existing staff or by recruiting additional qualified personnel.
Monitor staff performance, compliance, timesheets, training, in-services, and required medicals.
Answer and triage calls from caregivers, clients, prospective clients, and referral sources.
Conduct client intake and gather demographic, medical, treatment, and service information.
Interview potential clients to determine needs, eligibility, staffing requirements, and scheduling needs.
Communicate with referral sources and coordinate client transitions into home health services.
Develop and maintain professional relationships with clients, caregivers, referral sources, and community partners.
Participate in client outreach, cold calling, marketing, and business-development activities.
Provide front-office support, including greeting clients, caregivers, visitors, and personnel.
Maintain personnel and client records and prepare reports and logs.
Assist with payroll and timesheet processing.
Support daily office operations, including computer accounts, vendors, supplies, file maintenance, and office organization.
Perform other assigned administrative duties.