Staffing Coordinator / CNA (Required)

Senior Helpers•Wilmington, NC

1d•Onsite

About The Position

Join a team that makes a difference in the lives of our clients and their families. Senior Helpers of Wilmington is seeking a highly organized, compassionate, and energetic CNA / Scheduler to join their team. This role involves forecasting staffing needs, coordinating facility schedules to ensure safe client ratios, and providing direct CNA care during emergencies or when short-staffed. The Schedule Coordinator is a vital team member ensuring clients receive necessary care from the care-giving team, focusing on excellent caregiver-to-client matches based on skills, location, and personality. The candidate will also provide hands-on CNA care, assist with activities of daily living (ADLs), and home cleaning. Responsibilities include communicating schedule changes, maintaining accurate attendance records, assisting with onboarding, and ensuring schedules meet facility guidelines and regulations. This role is ideal for individuals who enjoy organizing schedules, record-keeping, problem-solving, and providing excellent customer service.

Requirements

High School Diploma or equivalent (GED) is required
CNA must be on the NC state registry.
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment

Nice To Haves

Previous experience in customer service preferred
Minimum of one year in a staffing/scheduling/logistics position preferred
Knowledge of general home care/healthcare staffing preferred
Excellent organization and communication skills
Quick-thinking and astute decision-making skills
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
Excellent problem-solving and creative-solution abilities

Responsibilities

Manages workload based on goals, initiative, and prioritization.
Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
Maintains appropriate gross profit margin for each case.
Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise.
Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
Track and record in company software for all scheduling changes.
Accept on-call duty averaging two weeks per month and as directed by supervisor.
Communicate and provide input to the internal staff on hiring needs on a regular basis.
May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software.
Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
Audits timecards on a regular basis to ensure hours match scheduled hours.
Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
Act as point of contact with client family regarding schedules.
Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
Works in conjunction with supervisor in resolving complaints, incidents, and injuries.
Step into the homes as a CNA during emergencies or when we are short staffed.
Provide hands on CNA care to assist with activities of daily living (ADLs), cleaning the clients home, etc.