Staff Technology Program Manager

CDK Global • Austin, TX

3d • $130,000 - $150,000 • Hybrid

About The Position

CDK Global is seeking an experienced Staff Technical Program Manager to lead strategic, cross-functional technology initiatives supporting its Vehicle Inventory Suite and SimplePay platform. The role drives planning, execution, and delivery of complex programs spanning product, engineering, architecture, and business teams, aligning initiatives with organizational objectives, roadmap commitments, and customer needs.

The position is suited to someone with experience managing large-scale software development programs in enterprise SaaS, cloud-based, and highly integrated technology environments. Relevant technical areas include distributed systems, microservices, AI/ML, APIs, data and event-driven integrations, cloud platforms, fintech or payments platforms, and AI-enabled solutions. The role helps deliver scalable, reliable solutions for high-volume business transactions and customer-facing capabilities.

The successful candidate applies strong program management discipline and technical acumen to align stakeholders across product lines and engineering teams. They manage technical and cross-platform dependencies, production reliability, scalability, risks, and priorities, and ensure quality, predictable delivery, and measurable business impact. The role is hybrid, requiring some days in CDK's Austin, Texas office; candidates must live within commuting distance, with remaining days worked remotely.

Requirements

• Bachelor's degree in computer science or a related technical discipline, or equivalent experience.
• At least 5 years of relevant technical program or project management experience partnering with product and engineering leaders and teams in software development, including web, mobile, SaaS, distributed cloud services, databases, and/or data processing systems.
• Demonstrable experience defining and managing several projects across multiple cross-functional teams spanning geographies, building sustainable processes, coordinating and driving release schedules, and delivering on time and with quality.
• Effective organizational, stakeholder management, and project management skills.
• Excellent written, interpersonal communication, and collaboration skills.
• Ability to discuss technical matters with business stakeholders and business matters with technical teams.
• Ability to influence respectfully, collaborate, push back when needed, approach work rationally, and deliver solutions in an evolving environment.
• Experience working in an Agile environment with multi-location, cross-functional teams.
• Strong client service attitude, leadership capabilities, and bias for action.
• Strong project management skills to organize a busy workload and deliver projects on time.

Nice To Haves

• Ability to navigate ambiguity and competing priorities and lead large or complex initiatives.
• Strong interpersonal, analytical, problem-solving, negotiation, and conflict resolution skills, with the ability to motivate teams and deliver results.
• Interpersonal effectiveness and emotionally intelligent communication skills to communicate, persuade, influence, and handle challenging conversations at Director level and above.
• Experience leading multiple technical programs for a technology company across remote cross-functional teams to take products to market, use success metrics to inform future efforts, and fine-tune programs as needed.
• Experience and proficiency with tools such as Tableau, Jira, Microsoft PowerPoint, Word, Excel, and Project, SharePoint, and Confluence.
• Experience building effective business processes for diverse teams.
• Ability to partner with cross-functional teams in a highly matrixed and global environment.
• Impeccable attention to detail and a strong focus on high-quality execution.
• Ability to work with people across the organization, including senior leaders, individual contributors, and support staff.
• Ability to translate ideas into clear, high-impact communications.
• Ability to maintain good judgment in fast-paced, high-stress environments.
• Ability to excel in an ambiguous environment and effectively triage competing priorities.

Responsibilities

• Collaborate with program sponsors, stakeholders, workstream leaders, product and development managers, and other teams to define and own program objectives and key results, and develop, communicate, and maintain project plans from executive-level through detailed.
• Manage projects throughout the full lifecycle, including scope definition, planning, schedules, phase deliverables, milestones, execution, and on-time, quality delivery.
• Participate in strategic, operational, and tactical planning and forecasting.
• Routinely lead large-scale initiatives and work cross-functionally with remote teams and stakeholders.
• Coordinate execution of complex business needs with Product and Engineering teams, ensuring commitments are met and risks, blockers, and dependencies are managed and resolved.
• Sort through competing priorities and define processes that improve execution precision.
• Drive program execution and business results in a complex, fast-paced environment by championing accountability and consistent project management practices.
• Proactively solve day-to-day challenges and exercise sound judgment.
• Conduct quantitative and qualitative program risk assessments to anticipate and mitigate risks and determine whether implementation plans meet stakeholder requirements and strategic objectives.
• Direct and be accountable for change management within the program domain.
• Collect, analyze, and report status and metrics that accurately reflect progress against planned goals and deliverables.
• Communicate status, dependencies, risks, and change control to senior management, sponsors, and stakeholders at appropriate cadences and levels of detail; provide reports and schedules, issue critical-period updates, and lead urgent issue calls as needed.
• Lead post-project retrospectives and ensure lessons learned inform future projects.
• Represent program teams across the organization and liaise across forums.
• Participate in the organizational standards body for product and technology operations and guide program teams through its standards.
• Champion Agile practices for the program.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement
• Annual performance bonus and/or other applicable incentive compensation plans may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior