Staff Technology Program Manager

CDK Global•Austin, TX

1d•$130,000 - $150,000•Hybrid

About The Position

CDK Global is seeking a strategic, highly technical Staff Technical Program Manager to lead complex, enterprise-wide initiatives supporting the company’s modernization efforts and Agentic AI roadmap. The role leads key platform programs, including MyInstall and AI-powered initiatives, partnering with engineering, product, architecture, and business leaders across CDK to deliver high-impact outcomes. The successful candidate will advance platform capabilities, improve customer installability, and operationalize Agentic AI solutions aligned with CDK’s long-term business objectives. This position requires deep experience leading large-scale technology programs in fast-paced environments, aligning cross-functional teams, managing competing priorities, and driving execution from concept through delivery. The role works across a highly matrixed organization to keep programs aligned with roadmap commitments, quality expectations, and measurable business outcomes. The position uses agile/SAFe processes and may require some travel. The role is hybrid, with some workdays in CDK’s Austin, Texas office and remaining days remote. Candidates must live within commuting distance of the Austin office. Base compensation is $130,000–$150,000. The total compensation package may also include an annual performance bonus, benefits, and/or other applicable incentive compensation plans. Benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, and tuition reimbursement.

Requirements

Bachelor’s degree in Computer Science, Business, or Engineering.
10 or more years of experience managing technical programs, projects, and priorities.
Proven experience leading and delivering Agentic AI initiatives, including coordinating teams to develop, integrate, and operationalize AI agents for measurable business outcomes.
Understanding of project management tools such as JIRA, Confluence, Microsoft Project, Microsoft Office, and Visio.
Strong problem-solving skills, technical aptitude, and automotive experience; ability to think and act creatively and strategically.
Strong written and verbal communication skills, including the ability to present thoughts and ideas to senior stakeholders succinctly.
Excellent analysis, problem-solving, conflict management, and time management skills.
Strong estimation, scheduling, budgeting, and resource-allocation skills.
Excellent interpersonal skills and ability to negotiate with and persuade key decision-makers.
Ability to set clear expectations, manage team performance, and build high morale among team members.
Some travel may be required.

Nice To Haves

Project management or agile certification, such as PMP, PMI-ACP, SAFe, or CSP.
Program Management Professional (PgMP) certification.
Experience working in an agile software development environment.
Experience collaborating with offshore agile teams.
Strong understanding of technology stacks and product lifecycles.
Experience collaborating across business and product lines and organizational groups.
Ability to navigate ambiguity and competing priorities while leading large or complex initiatives.
Experience leading multiple technical programs across remote cross-functional teams, tracking KPI metrics, and adjusting programs as needed.
Experience building effective business processes for diverse teams.
Ability to partner with cross-functional teams in a highly matrixed and global environment.
Impeccable attention to detail and a strong focus on execution quality.
Ability to work with people across the organization, including senior leaders, individual contributors, and support staff.
Ability to translate ideas into clear, high-impact communications.
Ability to maintain sound judgment in fast-paced, high-stress environments and effectively triage competing priorities.

Responsibilities

Follow effective processes to optimize delivery within an agile/SAFe environment.
Synchronize portfolio planning, scoping, and execution to deliver projects on time and within budget, in accordance with roadmaps, quality gates, and performance KPIs.
Identify project goals, scope, resources, budget, dependencies, and risks.
Develop communication, change management, risk mitigation, and governance plans.
Execute and track projects against goals, timelines, quality gates, and performance KPIs.
Identify, escalate, and resolve conflicts.
Implement large, cross-team, multi-year programs and projects.
Manage competing priorities, define processes that improve execution precision, and drive program execution in a complex, fast-paced environment.
Promote accountability and consistent project management practices to drive business results.
Direct and be accountable for change management within the program domain.
Identify opportunities for continuous business process improvement, including streamlining and standardizing workflows, communication, and resource efficiency.
Conduct project initiation and closure activities, formalize and communicate project acceptance and handover documentation, and complete post-implementation reviews.
Work with development leaders to define, collect, and analyze development team portfolio metrics for continuous improvement.
Communicate portfolio scope, roadmap alignment, priorities, and status to governance boards and stakeholders.
Identify and manage portfolio risks and propose mitigation plans.
Monitor industry trends, business conditions, and internal processes and practices that may affect portfolio initiatives.
Mentor project managers on complex projects.
Coordinate and manage cross-functional dependencies among engineering, product, and business teams to support execution and strategic alignment.
Lead post-project retrospectives and ensure lessons learned are incorporated into future projects.
Lead Agentic AI initiatives, coordinating cross-functional teams to develop, integrate, and operationalize AI agents that deliver measurable business outcomes.