(USA) Staff, Technology Operations

Walmart•Hoboken, NJ

1d•Onsite

About The Position

The Staff, Technology Operations role owns the operating cadence, communications, and engagement mechanisms that keep the organization aligned, informed, and executing efficiently. This position leads end-to-end planning and delivery of All Hands, QBR/MBR and other business reviews, maintains the business calendar, manages leadership meeting logistics and materials, coordinates offsites, and drives team-wide communications and engagement programs.

Requirements

Bachelor’s degree in Business, Communications, Operations, or related field (or equivalent experience).
8 + years of experience in technology operations, business operations, program operations, chief-of-staff, or similar roles.
Demonstrated experience running executive cadences (All Hands, QBR/MBR), building decks/pre-reads, and managing stakeholder communications.
Strong organizational skills with the ability to manage multiple timelines, stakeholders, and deliverables.
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area.
6 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

Experience supporting a product/engineering organization.
Experience coordinating offsites and large-scale meetings across distributed teams.
Familiarity with knowledge management and repository governance (structure, versioning, access).
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Own the end-to-end All Hands program: agenda planning, content intake, narrative development, speaker prep, run-of-show, and facilitation.
Partner with leaders to translate priorities into clear, compelling updates (wins, metrics, roadmap, risks, decisions).
Manage production logistics (invites, tech checks, recordings, Q&A moderation, follow-ups) and publish post-meeting artifacts.
Establish a repeatable All Hands operating model (cadence, templates, timelines, and quality standards).
Design and run team engagement programs (recognition, awards, kudos, celebrations, team culture moments) that reinforce desired behaviors and improve connection.
Build lightweight processes for nominations, selection, and communications; ensure programs are inclusive and scalable.
Coordinate team events and measure engagement effectiveness via participation and feedback.
Own and maintain the centralized business calendar across key cadences (All Hands, QBR/MBR, leadership meetings, planning milestones, major launches).
Manage scheduling conflicts, dependencies, and stakeholder availability; ensure calendar hygiene and clear ownership.
Publish forward-looking views and reminders to improve preparedness and reduce last-minute churn.
Plan and coordinate offsite logistics end-to-end: objectives alignment, agenda support, venue/vendor coordination, travel guidance, budget tracking (if applicable), and day-of execution.
Ensure offsites produce actionable outputs (decisions, commitments, action items) and that follow-ups are documented and tracked.
Own the operating model for QBRs, MBRs, and other business reviews: timelines, content standards, templates, pre-reads, and facilitation support.
Drive content intake and consolidation; ensure materials are decision-oriented, consistent, and executive-ready.
Track actions, decisions, and follow-ups; maintain a backlog of themes and recurring issues for continuous improvement.
Manage logistics for leadership meetings: scheduling, agendas, pre-reads, attendee coordination, and meeting operations.
Ensure meetings run efficiently with clear outcomes, timekeeping, and documented decisions/action items.
Maintain a consistent cadence and structure to reduce overhead and improve decision velocity.
Own leadership documentation and presentation workflows: drafting support, formatting, version control, and publishing.
Maintain a centralized repository for leadership materials (decks, pre-reads, decision logs, action trackers), ensuring it is organized, searchable, and current.
Establish documentation standards (naming conventions, templates, review cadence, access controls).
Own the team’s communication strategy and channels (announcements, weekly updates, key changes, reminders), ensuring clarity and consistency.
Create reusable comms templates and a predictable cadence to reduce ad hoc requests.
Partner with leaders to craft messages for sensitive or high-impact updates and ensure alignment across stakeholders.
Partner closely with leadership, product/engineering/program teams, and enablement partners to align on priorities and ensure consistent messaging.
Influence without authority to drive adoption of standard cadences, templates, and communication norms.

Benefits

Medical, vision and dental coverage.
401(k)
Stock purchase
Company-paid life insurance.
PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.