(USA) Senior Manager, Technology Operations

Walmart•Hoboken, NJ

1d•$108,000 - $234,000•Onsite

About The Position

The Product & Launch Operations role drives the operating cadence, tooling hygiene, and cross-functional readiness required to plan, deliver, and launch a product portfolio predictably and efficiently. This role owns portfolio planning operations and roadmap governance within Airtable/Beacon, ensures KPI alignment and tracking across teams, surfaces portfolio risks and tradeoffs, and leads readiness management for major initiatives across Product, TPM, Engineering, Launch Ops, and key cross-functional partners (PMM, Sales, CS, Analytics).

Requirements

Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent experience).
8-12+ years of experience in product operations, program management, technology operations, or launch operations.
Demonstrated experience running portfolio cadences and cross-functional planning processes.
Experience maintaining roadmap tooling and data hygiene (e.g., Airtable/Beacon or similar systems).
Strong stakeholder management skills and ability to influence without authority.
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
7 years’ experience in project management, program management, program operations, or related area.
2 years’ supervisory experience.

Nice To Haves

Experience partnering with PMM, Sales, CS/Support, and Analytics on launch readiness and GTM execution.
Experience defining KPI frameworks and metric governance across multiple product teams.
Familiarity with dependency management and portfolio-level tradeoff facilitation.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Own the planning operating model for the portfolio (annual/quarterly cadences), including timelines, templates, and required inputs/outputs.
Run portfolio forums (e.g., planning reviews, prioritization checkpoints, execution health reviews) to drive alignment and decision-making.
Standardize planning artifacts and ensure teams follow consistent processes for intake, prioritization, and sequencing.
Maintain the portfolio roadmap system of record by enforcing Airtable/Beacon hygiene: data completeness, taxonomy, ownership, and update cadence.
Define and manage roadmap governance (required fields, definitions, validation rules, and change controls).
Ensure roadmap data is reliable for downstream reporting, launch planning, and executive communications.
Ensure KPIs are defined, instrumented, and aligned across teams (delivery, adoption, quality, reliability, customer outcomes) during the beginning of the planning cycle (before launch readiness).
Establish metric definitions and governance like metric dictionary, calculation logic, refresh cadence, and ownership.
Build and enable reporting that provides leadership-ready visibility into portfolio performance and launch outcomes, with consistent and reliable tracking metrics.
Proactively surface portfolio risks, dependencies, and tradeoffs; drive mitigation plans and decision points.
Coordinate dependency mapping across teams and functions, and maintain escalation paths and resolution timelines.
Provide clear, concise narratives for leadership on impacts to scope, timeline, resourcing, and customer outcomes.
Own the process for roadmap changes (scope shifts, sequencing changes, date changes), including intake, impact assessment, approvals, and communications.
Ensure changes are reflected consistently across Airtable/Beacon and communicated to impacted stakeholders.
Maintain a decision log and change history to support transparency and reduce churn.
Manage readiness for major projects across PM, TPM, Engineering, Launch Ops, and XFNs (PMM, Sales, CS, Analytics).
Drive readiness criteria and evidence-based checkpoints (requirements clarity, delivery plan, support readiness, enablement, analytics/measurement plan).
Coordinate launch communications, enablement needs, and stakeholder alignment to ensure smooth execution through GTM, with partnership across Release Management.
Partner with Launch Ops and XFNs to coordinate launch communications, launch enablement, product training, and launch support preparation.
Ensure launch artifacts are complete, shared (launch brief, FAQs, release notes, support playbooks, measurement plan), and comprehended by stakeholders and external partners.
Facilitate escalation and issue resolution during critical launch windows.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.