Staff Technical Product Manager, Autonomous Workforce

ServiceNow•San Diego, CA

15h•$149,800 - $262,200

About The Position

ServiceNow is seeking a Technical Product Manager to own execution for AI-powered product experiences in a fast-moving, AI-driven organization. This hands-on role translates strategy into shipped outcomes, working closely with engineering and data science to build and iterate on AI capabilities and using data to guide prioritization. Success requires technical depth, clear communication, sound judgment, and the ability to influence across functions. The position owns end-to-end delivery for an enterprise AI product area, from customer feedback and requirements through launch and iteration. It develops data-driven roadmaps from customer needs, market intelligence, and usability research; uses analytics, usage data, and experimentation to decide what to build; and produces structured requirements, specifications, and prioritization rationale. The role partners day to day with engineering and data science to address technical tradeoffs, resolve ambiguity, and keep delivery on track. The role offers ownership and accountability for a meaningful part of an AI-powered product, exposure to a growing AI portfolio, and collaboration with senior product, engineering, and data science partners. Success means delivering on time against a data-informed roadmap, writing actionable specifications, building trusted cross-functional relationships, and independently resolving ambiguity and making prioritization decisions under time pressure.

Requirements

At least 8 years of technical product management experience, including direct, hands-on experience shipping AI- or data-powered products.
Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
Curiosity about customer needs and a track record of building customer relationships and delivering customer-centric solutions.
Experience supporting enterprise customers through pilots, UAT, go-live, stabilization, or critical escalations.
Ability to define metrics, analyze usage data, and use findings to drive prioritization decisions.
Ability to write clear, structured requirements, specifications, and strategy documents.
Experience operating cross-functionally, with stakeholder management, influencing, and negotiation skills.
Strong verbal and written communication skills, including the ability to align technical and non-technical stakeholders.
Demonstrated ownership and execution, with specific examples of shipped products and their impact.
Technical fluency sufficient to engage credibly with engineering on tradeoffs and feasibility.

Responsibilities

Own end-to-end delivery for an enterprise AI product area, from customer feedback and requirements through launch and iteration.
Develop and prioritize a roadmap by translating customer needs, market intelligence, and usability research into data-driven plans.
Use product analytics, usage data, and experimentation to determine what to build next and why.
Write clear, structured requirements documents, product specifications, and prioritization rationale.
Collaborate daily with engineering and data science to scope technical tradeoffs, resolve ambiguity, and keep delivery on track.
Build and maintain strong working relationships with cross-functional partners and communicate clearly to align priorities and outcomes.
Support enterprise customers through pilots, UAT, go-live, stabilization, or critical escalations.