Senior Staff Technical Product Manager, Autonomous Workforce
About The Position
ServiceNow is seeking a Senior Staff Technical Product Manager to own strategy and execution across AI-powered product experiences in a fast-moving, AI-driven organization. The role includes defining the roadmap and prioritization framework for a broad product area that accelerates agent productivity, using product analytics, experimentation, and usage data to make decisions with meaningful business impact. The position requires hands-on experience shipping AI or data-powered products at scale, sound judgment on technical and business tradeoffs, and the ability to lead across a broad cross-functional surface area. The successful candidate will produce clear strategy, requirements, and prioritization documents that senior stakeholders and engineering leadership can rely on; align engineering, data science, and senior stakeholders around shared priorities, often without direct authority; and mentor more junior product managers. Success includes delivering a data-backed roadmap, producing trusted documents with minimal rework, resolving competing priorities through influence, and raising the execution bar through mentorship.
Requirements
- 12+ years of product management experience.
- Recent, hands-on experience enabling and shipping AI- or data-powered products at meaningful scale.
- Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving; examples may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on a function or industry.
- Strong data sense and demonstrated ability to drive prioritization decisions using product analytics and experimentation, with measurable business impact.
- Ability to write clear, senior-level strategy, requirements, and prioritization documents that stakeholders rely on.
- Strong stakeholder management, influencing, and negotiation skills across senior, cross-functional, and sometimes competing priorities.
- Excellent verbal and written communication skills, with a track record of aligning technical and business audiences.
- Verifiable examples of AI products shipped, tradeoffs navigated, and outcomes delivered.
- Strong technical fluency and comfort engaging deeply with engineering on architecture and feasibility tradeoffs.
Nice To Haves
- Experience mentoring or informally guiding more junior product managers.
Responsibilities
- Own strategy and execution for a broad product area that accelerates agent productivity.
- Define the product roadmap and prioritization framework.
- Use product analytics, experimentation, and usage data to make data-driven prioritization decisions with meaningful business impact.
- Create high-quality strategy, requirements, and prioritization documents for senior stakeholders and engineering leadership.
- Align multiple teams, engineering, data science, and senior stakeholders around shared priorities, often without direct authority.
- Mentor more junior product managers and raise the execution and technical bar across the team.
- Influence strategy and prioritization decisions and help shape the direction of the AI organization.
Benefits
- Equity, when applicable
- Variable/incentive compensation
- Health plans
- Flexible spending accounts
- 401(k) Plan with company match
- Employee stock purchase plan (ESPP)
- Matching donations
- Flexible time away plan
- Family leave programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
