Staff Professional Trainee - UI Representative 3

State of Nevada • Carson City, NV

2d • Onsite

About The Position

The Department of Employment, Training and Rehabilitation is recruiting a Staff Professional Trainee to underfill an Unemployment Insurance Representative 3 position in its Carson City office. The trainee receives training in unemployment insurance adjudication, including investigating and resolving issues that affect benefit eligibility. Work includes reviewing claims, gathering and evaluating information, applying laws, regulations, policies and procedures, and issuing clear, accurate eligibility determinations that meet U.S. Department of Labor quality and timeliness requirements while supporting effective customer service. The incumbent advances to the next level after meeting minimum qualifications and receiving approval from the appointing authority.

Under supervision, the trainee reviews online fact-finding questionnaires, conducts telephone interviews, communicates through web messaging, and requests supporting documentation from claimants, employers and other sources. The trainee identifies discrepancies, obtains clarification and rebuttal statements when needed, evaluates evidence, and makes fair, well-reasoned decisions. The role requires sound judgment and clear, concise explanations of findings and conclusions. Employees perform sub-journey-level duties under immediate supervision and receive on-the-job training for entry-level professional work. Training may include technical or paraprofessional assignments, closely monitored entry-level professional work, and formal or informal classes or workshops. Employees progress within the appropriate professional series under regulations regarding automatic advancement. Related duties may be assigned.

Requirements

• A bachelor's degree from an accredited college or university in any field, or two years of journey-level technical or paraprofessional experience in the field in which the applicant is to be trained.
• Knowledge of problem-solving techniques, research techniques, basic mathematics and organizational principles.
• Ability to write grammatically correct business correspondence and read and understand technical information related to the profession.
• Ability to communicate verbally to express ideas and explain problems, solutions and findings.
• Ability to analyze problems and develop logical solutions.
• Ability to interact effectively with clients and/or staff from a variety of backgrounds.
• Strong customer service, analytical and interviewing skills; ability to compare information and identify discrepancies or unresolved issues; excellent verbal and written communication skills; and professionalism in difficult conversations.

Responsibilities

• Review unemployment insurance claims and investigate issues affecting benefit eligibility.
• Gather and evaluate information, apply applicable laws, regulations, policies and procedures, and issue eligibility determinations.
• Review online fact-finding questionnaires and conduct telephone interviews.
• Communicate through web messaging and request supporting documentation from claimants, employers and other sources.
• Identify discrepancies, obtain clarification and rebuttal statements when required, and evaluate evidence to reach fair, well-reasoned decisions.
• Explain findings and conclusions clearly and concisely.
• Perform technical, paraprofessional and closely monitored entry-level professional work as part of on-the-job training.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level