UI Professional VII Supervisor

State of Maryland • Baltimore City, MD

23h • Hybrid

About The Position

The Maryland Department of Labor, Division of Unemployment Insurance, is hiring a full-time, permanent UI Professional VII Supervisor. The position supervises and coordinates a unit of Claim Center UI Professionals who take and process unemployment insurance claims, respond to claimant inquiries, conduct fact-finding interviews, and complete non-monetary determinations under established guidelines, policies, and procedures. The supervisor supports accurate, consistent, and efficient administration of Maryland’s unemployment insurance program, promotes compliance, and helps ensure timely claims processing and fair, quality service to claimants. The recruitment is limited to current Maryland Department of Labor employees and may be used to fill current and future vacancies.

Requirements

• Meet one of the stated minimum-experience pathways, which include qualifying experience in human-service program eligibility, insurance claims processing or fraud investigation, or administrative or professional staff work, with specified supervisory, policy, or rules-and-regulations experience.
• Candidates may qualify through specified substitutions involving a bachelor's degree, additional administrative or professional staff experience, or graduate-level education.
• At least one year of experience with the Maryland Unemployment Insurance benefit system BEACON.
• Provide clear and specific information in the application demonstrating qualifications; all qualifications and required documentation must be submitted by the closing date.
• Undergo a state and FBI criminal background check as a condition of employment.
• Be subject to a Division of Unemployment Insurance background check for unpaid unemployment insurance overpayment or fraud debt.

Nice To Haves

• Four years of supervisory experience.
• Experience working with Microsoft Word, Excel, and PowerPoint.
• Spanish-speaking ability is strongly encouraged.

Responsibilities

• Supervise and coordinate a unit of Claim Center UI Professionals to provide high-quality, customer-focused unemployment insurance services.
• Prepare regular workload reports for the UI Claim Center Director or the Director of Benefits for MD Unemployment Insurance to support staffing adjustments.
• Lead an unemployment insurance team responding to bulk claim situations at business sites, including mass layoffs or holiday plant closings.
• Process daily error reports to support timely and quality determinations and decisions.
• Investigate operational problems and propose solutions to the UI Claim Center Director.
• Monitor corrective action plans to ensure compliance with their terms.
• Maintain accurate records of staff progress and conduct and complete performance evaluations using the Performance Evaluation Program (PEP).
• Ensure corrective action is taken when warranted using the Performance Improvement Plan (PIP) process.
• Initiate progressive disciplinary actions, subject to review by the UI Claim Center Director and the Director of MDUI Benefits.
• Recommend personnel actions, including promotions, probation, or discipline, to the UI Claim Center Director and the Director of MDUI Benefits.
• Approve or deny subordinate staff leave requests according to workload constraints and established policy.
• Approve and sign monthly and Workday biweekly timesheets.
• May provide technical assistance to the Department of Information Technology and the Unemployment Insurance Training Coordinator.
• May participate on interview panels for selecting new employees.

Benefits

• Flexible hours and hybrid teleworking.
• 12–13 paid holidays per year.
• Generous paid annual, sick, personal, and compensatory leave.
• State pension defined-benefit plan.
• Tax-deferred supplemental retirement savings plans, including 401(k) and 457 plans.
• Comprehensive, subsidized health, dental, and prescription plans.
• Flexible Spending Account plans for health care and daycare.
• State Employees Credit Union.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed