UI Professional I

State of Maryland • Baltimore City, MD

4d • Hybrid

About The Position

The Maryland Department of Labor, Division of Unemployment Insurance is seeking qualified and motivated individuals for the full-time, merit position of Unemployment Insurance Professional I. This recruitment will be used to fill current and future vacancies within the division, and an eligible list of candidates will be maintained for one year after the announcement’s closing date. This position plays a critical role in supporting Maryland residents by ensuring unemployment insurance claims are processed accurately, efficiently, and with strong commitment to customer service. The Unemployment Insurance Professional I will help employers understand and access the services and support available through the state’s Unemployment Insurance program. This position is eligible for a hybrid telework schedule of up to two (2) days per week, contingent upon the successful completion of training and meeting all applicable telework requirements in accordance with agency policy.

Requirements

• Four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.
• Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.
• All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud.
• Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Nice To Haves

• Experience with benefits review and determination
• Experience working with Microsoft Excel and Word
• 6 months of experience processing claims.
• Experience in call center

Responsibilities

• Provide excellent customer service while answering questions and completing applications for unemployment insurance benefits.
• Explain and interpret the laws governing unemployment insurance to employers, claimants, and the public in a professional and courteous manner over the phone.
• Address issues related to general eligibility, appeals procedures, severance pay, holiday pay, confirmation of return to work, and other relevant topics.
• Collect and enter information to complete a claimant’s telephone application for unemployment insurance benefits.
• Communicate with other states via the UIMAIL-ICON Network when necessary to handle complex interstate claims.
• Ensure prompt and accurate payment of benefits by reviewing claim history to identify any incidents of unemployment insurance fraud.
• Identify, investigate, and resolve problems related to claims for unemployment insurance benefits to keep individual claims up to date.
• Review the information provided by claimants and employers to ensure that the correct employers are associated with the unemployment claim.
• Verify the accuracy of the claim once the filing process is complete.

Benefits

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed