Staff Product Manager

Checkr • San Francisco, CA

2d • $207,000 - $244,000 • Hybrid

About The Position

Checkr is hiring a Staff Product Manager for Truv by Checkr’s government business. The role owns the end-to-end client experience from contract signature through implementation, go-live, and ongoing adoption, with a focus on making activation faster and easier for government agencies, system integrators, and developers. The product manager will lead onboarding and activation across engineering, design, implementation, and customer success; work directly with agency program leaders, eligibility caseworkers, and integration partners; and translate their feedback into products that reduce friction and help scale the government business.

The role includes improving the agency lifecycle and time to first live verification; building dashboard configuration and customization capabilities for administrators, caseworkers, and technical users; improving developer and integrator resources; defining and monitoring activation and adoption metrics; conducting research and usability testing; and partnering with compliance, legal, and security teams. The Staff Product Manager will align cross-functional teams around an activation strategy, mentor other product managers, and help raise product craft across the team.

The role is based around Checkr’s hub locations, with an expectation to work from the office at least three days per week. A relocation stipend may be available for candidates willing to relocate to a hub. The disclosed San Francisco on-target earnings or base salary range is $207,000–$244,000 USD; compensation ranges vary by hiring location.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field, or equivalent experience.
• At least 8 years of product management experience, including ownership of B2B or B2G onboarding, activation, implementation, or developer-experience products.
• Experience shipping products in regulated, multi-stakeholder environments such as government, healthcare, insurance, or financial services, where compliance, security, or third-party partners shaped the product.
• Demonstrated improvement of time-to-value metrics, such as time to go-live, activation rate, or adoption depth, with quantified results.
• Analytical skills to define appropriate metrics and use data to inform product changes.
• Ability to partner closely with engineers and communicate credibly with client developers about APIs, integrations, and configuration.
• Hands-on experience with user research and usability testing, and experimentation where appropriate.
• Strong operational skills, including managing competing priorities, synthesizing stakeholder input, and delivering in a fast-paced environment.
• Clear, structured written and verbal communication with agency executives, caseworkers, engineers, and other audiences.

Nice To Haves

• Record of delivering products used by state or federal agencies.
• Experience with public benefits programs such as SNAP, Medicaid, TANF, or child support, or with eligibility systems.
• Experience at a startup or high-growth company.

Responsibilities

• Own and improve the agency client lifecycle after contract, including onboarding, implementation, configuration, go-live, and post-launch adoption.
• Partner with Sales to ensure demos prepare agencies for a smooth start and develop self-serve onboarding where possible.
• Identify and remove technical, procedural, and organizational bottlenecks between contract signature and the first live production verification.
• Design configuration and customization capabilities in the Truv dashboard for agency administrators, caseworkers, and technical teams.
• Partner with agency IT teams, system integrators, and eligibility system vendors to improve integrations, documentation, sandbox environments, best practices, and implementation tooling.
• Define activation and adoption metrics, improve visibility for internal teams and clients, and use data and client behavior to prioritize product improvements.
• Conduct user research and usability testing with agency staff and end users, gather implementation and go-live feedback, and translate it into prioritized product plans.
• Partner with compliance, legal, and security teams to ensure onboarding and data flows meet public-sector requirements.
• Align product, engineering, design, implementation, customer success, sales, and marketing around a shared activation strategy.
• Mentor other product managers and raise the bar for product craft across the team.

Benefits

• Learning and development allowance.
• Competitive cash and equity compensation, with opportunity for advancement.
• 100% medical, dental, and vision coverage.
• Up to $25,000 reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy.
• Monthly wellness stipend.
• In-office lunch five times a week, commuter stipend, snacks, and beverages.
• Relocation stipend may be available for candidates willing to relocate to a Checkr hub location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior