Staff Product Manager, Tenant Scale

GitLab

5d•$168,000 - $285,600•Remote

About The Position

As a Staff Product Manager in Tenant Scale within Infrastructure Platforms, you will set product direction for supporting large, complex customers as they grow across departments, projects, and regions. The role focuses on making tenant data more portable and scalable and enabling a unified deployment model across GitLab.com, Dedicated, and eventually Self-Managed. Key areas include horizontally scaling GitLab’s SaaS architecture, moving tenants between environments, addressing isolation and regional requirements, and supporting a more cellular architecture. At the Staff level, your work extends beyond a single group and informs broader Infrastructure Platforms direction. You will build the investment case for unified deployment capabilities and serve as an internal and external authority on multi-tenant and cellular SaaS architecture. During your first year, you will partner with engineering and product peers to define requirements, align stakeholders, and move the work from concept toward a deployment model teams can build on. You will also coach product managers as they take on work from a shared pool.

Requirements

Experience managing product work in technical domains such as infrastructure, scalability, platform architecture, software delivery, or cloud services, with results across multiple product areas.
Ability to work effectively with deeply technical engineering teams and build credibility in discussions about system design, deployment models, and platform constraints.
Knowledge of SaaS or platform scaling concepts, including multitenancy, horizontal scalability, autoscaling, workload isolation, and production readiness.
Ability to develop a deep understanding of GitLab’s architecture and tech stack and coach others on it.
Comfort working with customers or internal stakeholders on complex operational, compliance, or regional deployment requirements.
Skill in turning ambiguous technical problems into product strategy, quarterly and annual plans, priorities, and actionable work.
Expertise in qualitative customer interviewing and product validation, with the ability to teach these techniques to others.
Experience building business cases, weighing build, buy, and partner options, and forecasting benefits against the competitive landscape.
Experience collaborating across product, engineering, user experience, and other cross-functional partners in a distributed environment, using iteration and influence to raise peers’ performance beyond one’s own group.
Strong written and verbal communication, including explaining complex infrastructure topics to different audiences, and excellent presentation skills at all company levels.
Recognition as a thought leader in a relevant domain, internally and externally, such as through speaking, writing, or representing a company at customer events and conferences.

Nice To Haves

Transferable experience from engineering, technical support, or adjacent product roles relevant to large-scale platforms.

Responsibilities

Drive product strategy and direction for tenant scale and unified deployment capabilities across GitLab.com, Dedicated, and future deployment models, informing the broader Infrastructure Platforms direction.
Set quarterly and annual plans for tenant portability and platform unification, breaking large epics into issues and minimal valuable changes and iterating across multiple groups.
Define requirements for the unified deployment platform, including capabilities needed before tenants can be hosted in a unified deployment unit.
Partner with engineering counterparts and technical teams to turn infrastructure constraints and platform needs into clear product direction.
Collaborate with product peers across the platforms organization and use influence to align work spanning multiple groups.
Engage internal and external customers to understand isolation, regional deployment, compliance, and operational readiness needs; use qualitative interviews to identify patterns and refine problem statements.
Build investment business cases for tenant scale and unified deployment, including build, buy, and partner options, costs of isolation, regionality, and compliance, and expected benefits.
Facilitate tradeoff discussions on scalability, tenant encapsulation, deployment consistency, and platform unification, and escalate blocked decisions or progress to appropriate leadership.
Translate complex technical concepts into product plans, priorities, and documentation that align distributed teams on delivery milestones, using error budgets and other performance indicators to inform direction.
Represent GitLab as a trusted voice on cellular architecture and tenant scale in customer calls, events, and other external forums.
Coach product managers on direction updates, customer validation, GitLab’s architecture and tech stack, and shared ownership of work.