Staff Product Manager - Products & Services

OpenLoop Health

About The Position

About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. About the Role As a Staff Product Manager at OpenLoop Health, you will operate as a senior individual contributor with broad strategic influence across the Product & Services organization. This role sits at the center of our Patient CRM and Patient 360 teams, the context engine for OpenLoop's existing patient base. As Launchpad accelerates new customer onboarding, Patient CRM is the product surface that ensures those patients stay engaged, supported, and progressing through their care journey. This is a data-rich, AI-forward product role. You'll define how patient history, support workflows, and care-journey signals are structured and surfaced to power AI-first capabilities: follow-up prioritization, winback flows, proactive support, and care-journey recommendations. This role is ideal for a product leader who cares deeply about patient outcomes, thrives in ambiguous data-rich environments, and understands that durable AI products are built on the quality of the information underneath them.

Requirements

7+ years of product management experience, with demonstrated ownership of patient-facing, consumer-facing, or CRM-adjacent products
Proven experience building on data-rich product surfaces — CRM, engagement platforms, support workflows, or similar
Demonstrated experience integrating or building AI/ML-powered features grounded in structured product context or user history
Strong experience building, communicating, and managing product roadmaps across cross-functional teams
Demonstrated ability to navigate ambiguity and make sound prioritization decisions in a fast-moving environment

Nice To Haves

Experience in healthcare, health tech, digital pharmacy, or other regulated industries
Familiarity with virtual care, telehealth platforms, or patient-facing care delivery workflows
Understanding of healthcare data standards, patient identity, or multi-tenant data architecture
Experience with patient retention, care-gap closure, or support workflow automation

Responsibilities

Define and drive product strategy for Patient CRM and Patient 360 the context and engagement layer for OpenLoop's existing patient base
Build the data and context foundation that powers AI-first features: follow-up prioritization, winback campaigns, proactive support workflows, and care-journey recommendations
Partner closely with Engineering, Design, and Clinical Operations to ship platform capabilities that scale across OpenLoop's B2B client base
Develop and manage a roadmap that balances near-term patient retention outcomes with the long-term investment in patient context and data quality that AI capabilities depend on
Act as a trusted product advisor to senior leaders across Product, Engineering, and Services