Staff Product Manager, API and Partner Ecosystem

Illumia • Scottsdale, GA

9h • Hybrid

About The Position

Illumia is seeking a Staff Product Manager to lead discovery and strategy for a self-service integration marketplace connecting clients with trusted partners through Illumia APIs. The role owns the problem space of how partners connect, how clients discover and enable integrations independently, and how the marketplace remains secure, supportable, and commercially sound. The position includes investigating integration friction, testing hypotheses before committing engineering resources, and making an evidence-backed build-versus-buy recommendation.

The Product Manager anchors a product trio with an Interaction Designer and Engineering lead, and works across Higher Education and Healthcare product teams, Platform, Security, Partnerships and Alliances, Legal, Product Marketing, external partner developers, and client IT teams. Responsibilities span API product strategy, partner and client self-service experiences, onboarding and certification, developer experience, outcomes measurement, and influencing product practices across the organization.

The position is hybrid for candidates local to Illumia's Alpharetta, Georgia, or Scottsdale, Arizona, offices. Illumia describes itself as an integrated technology solutions provider serving education, healthcare, and business campuses worldwide, with a culture emphasizing integrity, respect, personal development, creativity, innovative problem-solving, and learning agility.

Requirements

• Direct experience taking an integration marketplace, partner app directory, or partner integration program from zero to launch; experience solely operating an existing program is insufficient.
• At least 8 years of product management experience, including substantial time on platform, API, or developer-facing products.
• Track record of driving consequential build-versus-buy or platform investment decisions to a defensible recommendation.
• Demonstrated discovery practice, including personally conducting client and user research and changing decisions based on findings.
• Experience working directly with external partners, including recruiting, onboarding, and certifying them.
• Technical credibility with API product concepts, including REST and event-driven patterns, authentication, versioning and deprecation, rate limiting, and sandboxes.
• Ability to operate amid ambiguity and lead through influence across teams the role does not manage.

Nice To Haves

• Hands-on evaluation or implementation of embedded iPaaS or unified API platforms, such as Prismatic, Paragon, Workato Embedded, or Merge.
• Familiarity with Silicon Valley Product Group principles and empowered product team ways of working.
• Experience with SaaS in higher education, healthcare, campus, or enterprise environments, including payments and PCI scope, FERPA and HIPAA obligations, and integrations such as SIS, EHR, ERP, SSO, and mobile credentials.

Responsibilities

• Continuously engage with clients, partner developers, and internal teams to understand where integration friction costs time and money.
• Form hypotheses about marketplace value for partners and clients and test them with lightweight experiments before committing to a build.
• Define criteria for building a marketplace in-house versus adopting an existing platform, assess the total cost of each path, and make an evidence-backed recommendation.
• Own the API surface as a product, including what is exposed, to whom, and how it evolves without breaking partner integrations.
• Define self-service experiences for partners to get listed, certified, and supported, and for clients to discover, evaluate, and enable integrations independently.
• Design the partner onboarding and certification model with Partnerships, Security, and Legal.
• Own the developer experience, including documentation, sandbox, credentials, testing, and support.
• Translate quarterly squad objectives into a backlog, define key results, and build feedback loops to assess whether shipped work is effective.
• Represent ecosystem strategy and its rationale to executives and partner with Product Marketing on launch and positioning.
• Raise the bar for platform and API product thinking across the product organization.

Benefits

• Flexible time off, including paid holidays and volunteer time.
• Health, dental, and vision insurance plans beginning on the first day of employment.
• Employee assistance program (EAP).
• Employer-paid life insurance, AD&D, short-term disability, and long-term disability insurance.
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed