Staff Product Manager - Payments

Nium•San Francisco, CA

2d•Hybrid

About The Position

Nium, a global leader in real-time, cross-border payments, is seeking a Staff Product Manager, Payments to lead its strategic programmable account-to-account payments product area, with a primary focus on Direct Debit. This role involves owning product strategy, customer proposition, go-to-market execution, market expansion, and implementation quality to scale Direct Debit globally. The position is as much a growth role as it is a product role, with potential to own adjacent payment products over time. Account-to-account payments are undergoing transformation due to faster settlement networks, open banking, real-time payment infrastructure, and increasing demand for lower-cost local payment methods. Nium is well-positioned to capitalize on this trend due to its global licensing, FX capabilities, settlement infrastructure, compliance framework, and enterprise customer base. The company aims to double Direct Debit volume, expand global network coverage, accelerate integrations, launch new revenue-generating products, and expand beyond current pay-in and wallet funding use cases.

Requirements

8+ years of experience in Product Management, Technical Product Management, Payments Infrastructure, Fintech Infrastructure, Banking Infrastructure, or related fields.
Deep understanding of money movement, account-to-account payments, settlement, returns, reconciliation, risk, compliance, and payment partner ecosystems.
Experience building API-first products, platform products, financial infrastructure products, or technically complex B2B solutions.
Ability to work across customer conversations, market research, product analytics, technical documentation, logs, code, tickets, and partner documentation to drive high-quality decisions and execution.
Experience partnering with enterprise customers, Sales, Solutions Engineering, Engineering, Risk, Compliance, Operations, and Support teams.
Strong ownership mentality, written communication skills, and comfort operating in fast-moving, ambiguous environments.

Responsibilities

Own the ICP, positioning, pricing inputs, GTM strategy, customer narrative, competitive intelligence, and growth plan for Direct Debit.
Partner directly with customers, Sales, Solutions, Account Management, and Product Marketing to drive adoption and growth.
Translate customer feedback, pipeline data, win/loss analysis, competitive activity, transaction trends, and product usage data into actionable growth initiatives.
Work closely with APIs, orchestration services, partner integrations, transaction states, compliance, reconciliation, and settlement processes.
Understand how the product functions under the hood and use that knowledge to make stronger product decisions.
Create implementation-ready product plans, testing strategies, launch plans, and technical artifacts with minimal dependency on others.
Improve customer and internal workflows related to failed payments, returns, settlement delays, mandate issues, reconciliation gaps, compliance reviews, and exception handling.
Move from reactive escalation management to scalable, intelligent workflows.
Use support tickets, incidents, transaction data, logs, partner responses, and customer feedback to identify opportunities for automation and product improvement.