Product Manager - Payments

Global Payment Holding Company • Charlotte, NC

16h • Onsite

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship. Payments Product Lead, Genius Restaurant Platform Location: Charlotte, NC | Travel: ~25–35% domestic and international | Reports to: Senior Manager, Product Management About the Role Genius builds the operating system for the restaurant and hospitality industry, powering a wide range of operators with POS, payments, and operational tools built for the realities of the business. Payments sits at the heart of every transaction on our platform. As we grow our footprint across new markets, channels, and customer segments, and invest in a new generation of Genius-built payment hardware, we need a senior product leader to own the payments strategy and execution end-to-end. This is a high-impact, high-visibility role for a payments PM who can operate equally well at the strategic level, defining a multi-year payments architecture, partnership strategy, and global expansion plan, and at the tactical level, owning device certifications, processor escalations, hardware launch readiness, and the in-store checkout experience that thousands of merchants depend on every day.

Requirements

• 7+ years of product management experience, with at least 4 years owning payments products, ideally at a POS, merchant acquirer, processor, gateway, or vertical SaaS company with embedded payments.
• Deep working knowledge of card-present payments: EMV, contactless, PCI DSS, P2PE, secure architectures, semi-integrated patterns, terminal certifications, and the realities of running a hardware fleet in production.
• Hands-on experience managing multiple payment processor or gateway integrations simultaneously.
• Track record of shipping payments features that moved real business metrics (auth rate, fraud bps, processing margin, time-to-board, etc.).
• Experience working directly with payment processors, networks, and sponsor banks as partners, including running operating cadences, managing escalations, and negotiating capability roadmaps.
• Strong communication skills with technical and non-technical audiences.
• Ability to travel approximately 25–35%, with periods that run higher during the device launch, certifications, and market entries.

Nice To Haves

• Experience launching or significantly contributing to a payment hardware product (terminal, PIN pad, mPOS reader, or embedded payment device), including the certification, security, and field rollout work that comes with it.
• Experience in restaurant, hospitality, retail, or another card-present-heavy vertical.
• International payments experience, including local payment methods, multi-currency, regulatory frameworks outside the US, and launching payments in new geographies.
• Experience designing for multiple sales channels with channel-specific configuration needs.
• Experience leading platform unification or migration work, converging multiple legacy stacks onto a target architecture without breaking the business.
• Comfortable with the ambiguity of a role that spans our product portfolio, many integrations, a major hardware launch, and many channels and geographies, and brings structure to that ambiguity rather than being paralyzed by it.
• Willing to travel, including to partner offices, to merchants in the field, to international markets as we expand, to hardware vendors and certification labs, and to industry events.

Responsibilities

• Own the end-to-end payment experience across our platform, from the moment a guest taps a card at a terminal to how those transactions reconcile in the merchant's back office. That includes card-present flows on countertop, handheld, kiosk, and in-store ordering hardware; card-not-present scenarios for online ordering, QR pay-at-table, mobile order-ahead, and curbside; tip handling, tip pooling, split tender, partial auth, refunds, voids, and offline mode; wallet support (Apple Pay, Google Pay, Tap to Pay), EMV contactless, and emerging local payment methods in international markets; and reconciliation, settlement, and reporting that operators actually trust.
• Be the product lead for a new generation of Genius-built payment hardware designed to be embedded across our in-store ordering and checkout experiences. This is a foundational launch that changes our relationship with payments from "integrator" to "device owner," and you'll own the product side of making it real.
• Define the product requirements and the merchant- and guest-facing experience the new payment device enables across guest-facing ordering surfaces (kiosks, handhelds, counter terminals, and any future form factors).
• Partner with hardware engineering, firmware, and security teams on device specifications, EMV kernel selection, P2PE architecture, and key injection and management strategy.
• Drive the certification roadmap for the device across networks (Visa, Mastercard, Amex, Discover, Interac, regional schemes) and across each payment integration the device must support.
• Define the integration model between the new payment device and our POS and in-store ordering software, including semi-integrated architecture, message flows, error handling, reversal logic, and offline behavior.
• Own the launch plan: pilot merchants, rollout sequencing across customer segments and channels, channel readiness, support enablement, and the operational playbook for a hardware product in the field.
• Establish the metrics that define success, including device uptime, transaction latency, auth rate on the new device versus legacy, support ticket volume, and merchant-reported reliability.
• Own the strategy for how multiple payment integrations evolve: which to invest in, which to consolidate, which to sunset, and what target architecture lets us scale without continuing to add new pipes for every new channel or market.
• Define the principles for when a new integration is justified versus when an existing one should be extended, and lead the multi-year work of converging toward a more unified payments stack, including how the new Genius device fits into that target state, without disrupting in-flight business.
• Own the device certification roadmap across our entire hardware fleet, including both third-party terminals we support today and the new payment hardware program, and across every payment integration.
• Track certification states across Visa, Mastercard, Amex, Discover, Interac, and regional networks; plan EMV kernel updates, PCI compliance cycles, and network mandate work (network tokenization, contactless PIN changes, 3DS updates); and ensure that no merchant on any integration is ever blocked from accepting payments because a certification has lapsed.
• Be the primary product-side relationship owner for our payment processors, gateways, and middleware partners globally.
• Lead the launch of Genius payments globally as we expand into new international markets.
• Select and onboard local acquirers and processors; support local payment methods (SEPA, iDEAL, Interac, Pix, and others as we expand); enable multi-currency and FX handling; meet regulatory requirements (PSD2/SCA in Europe, regional equivalents elsewhere); and certify our hardware, including the new Genius device, in each market.
• Define the playbook for entering a new geography and make each subsequent launch faster and cheaper than the last.
• Own the payments work that makes each US sales channel successful.
• Translate all of the above into a prioritized payments roadmap across our product portfolio, sequenced against business needs, partner dependencies, and the Genius device launch timeline.
• Work cross-functionally with engineering, hardware, design, risk, compliance, legal, finance, BD, sales, and support to ship, and own the metrics that prove it's working: auth rate, transaction latency, terminal uptime, certification coverage, partner SLA performance, dispute rate, device launch milestones, and merchant-reported payment NPS.

Benefits

• Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed