Product Manager - Payments

Global Payments Inc.•Charlotte, NC

1d•Onsite

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship. Payments Product Lead, Genius Restaurant Platform Location: Charlotte, NC | Travel: ~25–35% domestic and international | Reports to: Senior Manager, Product Management About the Role Genius builds the operating system for the restaurant and hospitality industry, powering a wide range of operators with POS, payments, and operational tools built for the realities of the business. Payments sits at the heart of every transaction on our platform. As we grow our footprint across new markets, channels, and customer segments, and invest in a new generation of Genius-built payment hardware, we need a senior product leader to own the payments strategy and execution end-to-end. This is a high-impact, high-visibility role for a payments PM who can operate equally well at the strategic level, defining a multi-year payments architecture, partnership strategy, and global expansion plan, and at the tactical level, owning device certifications, processor escalations, hardware launch readiness, and the in-store checkout experience that thousands of merchants depend on every day.

Requirements

7+ years of product management experience, with at least 4 years owning payments products, ideally at a POS, merchant acquirer, processor, gateway, or vertical SaaS company with embedded payments.
Deep working knowledge of card-present payments: EMV, contactless, PCI DSS, P2PE, secure architectures, semi-integrated patterns, terminal certifications, and the realities of running a hardware fleet in production.
Hands-on experience managing multiple payment processor or gateway integrations simultaneously. You've lived the complexity and have opinions about how to manage it.
Track record of shipping payments features that moved real business metrics (auth rate, fraud bps, processing margin, time-to-board, etc.).
Experience working directly with payment processors, networks, and sponsor banks as partners, including running operating cadences, managing escalations, and negotiating capability roadmaps.
You're equally comfortable in a partner QBR, an EMV certification escalation, a hardware design review, and a roadmap conversation with leadership.
You have strong opinions about payments architecture but hold them loosely when the business reality demands pragmatism.
You communicate clearly with technical and non-technical audiences. Engineers, hardware teams, payment partners, sales leaders, and operators all need different framings of the same work.
You're comfortable with the ambiguity of a role that spans our product portfolio, many integrations, a major hardware launch, and many channels and geographies, and you bring structure to that ambiguity rather than being paralyzed by it.
You're willing to travel, including to partner offices, to merchants in the field, to international markets as we expand, to hardware vendors and certification labs, and to industry events. Expect roughly 25–35% travel, with periods that run higher during the device launch, certifications, and market entries.

Nice To Haves

Experience launching or significantly contributing to a payment hardware product (terminal, PIN pad, mPOS reader, or embedded payment device), including the certification, security, and field rollout work that comes with it.
Experience in restaurant, hospitality, retail, or another card-present-heavy vertical.
International payments experience, including local payment methods, multi-currency, regulatory frameworks outside the US, and launching payments in new geographies.
Experience designing for multiple sales channels with channel-specific configuration needs.
Experience leading platform unification or migration work, converging multiple legacy stacks onto a target architecture without breaking the business.

Responsibilities

Own the end-to-end payment experience across our platform, from the moment a guest taps a card at a terminal to how those transactions reconcile in the merchant's back office. That includes card-present flows on countertop, handheld, kiosk, and in-store ordering hardware; card-not-present scenarios for online ordering, QR pay-at-table, mobile order-ahead, and curbside; tip handling, tip pooling, split tender, partial auth, refunds, voids, and offline mode; wallet support (Apple Pay, Google Pay, Tap to Pay), EMV contactless, and emerging local payment methods in international markets; and reconciliation, settlement, and reporting that operators actually trust.
Be the product lead for a new generation of Genius-built payment hardware designed to be embedded across our in-store ordering and checkout experiences. This is a foundational launch that changes our relationship with payments from "integrator" to "device owner," and you'll own the product side of making it real.
Define the product requirements and the merchant- and guest-facing experience the new payment device enables across guest-facing ordering surfaces (kiosks, handhelds, counter terminals, and any future form factors).
Partner with hardware engineering, firmware, and security teams on device specifications, EMV kernel selection, P2PE architecture, and key injection and management strategy.
Drive the certification roadmap for the device across networks (Visa, Mastercard, Amex, Discover, Interac, regional schemes) and across each payment integration the device must support.
Define the integration model between the new payment device and our POS and in-store ordering software, including semi-integrated architecture, message flows, error handling, offline behavior, and reversal logic.
Own the launch plan: pilot merchants, rollout sequencing across customer segments and channels, channel readiness, support enablement, and the operational playbook for a hardware product in the field.
Establish the metrics that define success, including device uptime, transaction latency, auth rate on the new device versus legacy, support ticket volume, and merchant-reported reliability.
Own the strategy for how multiple payment integrations evolve: which to invest in, which to consolidate, which to sunset, and what target architecture lets us scale without continuing to add new pipes for every new channel or market.
Define the principles for when a new integration is justified versus when an existing one should be extended, and lead the multi-year work of converging toward a more unified payments stack, including how the new Genius device fits into that target state, without disrupting in-flight business.
Own the device certification roadmap across our entire hardware fleet, including both third-party terminals we support today and the new payment hardware program, and across every payment integration. That means tracking certification states across Visa, Mastercard, Amex, Discover, Interac, and regional networks; planning EMV kernel updates, PCI compliance cycles, and network mandate work (network tokenization, contactless PIN changes, 3DS updates); and ensuring that no merchant on any integration is ever blocked from accepting payments because a certification has lapsed.
Be the primary product-side relationship owner for our payment processors, gateways, and middleware partners globally. That includes regular operating cadences, joint roadmap planning, escalations during incidents, and negotiation of new capabilities and commercial terms alongside our BD and finance teams.
Lead the launch of Genius payments globally as we expand into new international markets. That means selecting and onboarding local acquirers and processors; supporting local payment methods (SEPA, iDEAL, Interac, Pix, and others as we expand); enabling multi-currency and FX handling; meeting regulatory requirements (PSD2/SCA in Europe, regional equivalents elsewhere); and certifying our hardware, including the new Genius device, in each market.
Define the playbook for entering a new geography and make each subsequent launch faster and cheaper than the last.
Own the payments work that makes each US channel successful. That includes the configurability that lets channel partners board merchants with their own pricing, branding, and feature entitlements without forking the product; the integration patterns that let partners plug into Genius cleanly; and the roadmap coordination that keeps channel needs visible alongside direct-sale priorities.
Translate all of the above into a prioritized payments roadmap across our product portfolio, sequenced against business needs, partner dependencies, and the Genius device launch timeline.
Work cross-functionally with engineering, hardware, design, risk, compliance, legal, finance, BD, sales, and support to ship, and own the metrics that prove it's working: auth rate, transaction latency, terminal uptime, certification coverage, partner SLA performance, dispute rate, device launch milestones, and merchant-reported payment NPS.

Benefits

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you!
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At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone.
And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.
Our team of 27,000 experts is dedicated to your success.
Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.
Wherever you are—or wherever you want to be—we’re there, ready to support you.
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Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
EEOC Statement: Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify [email protected].