Staff Product Designer, Receipt & Rewards Experience

Fetch•US - Remote,

54d•$173,742 - $204,402

About The Position

Fetch is hiring a Staff Product Designer to lead experience design for Receipt & Rewards, the foundation that helps the company understand everyday purchases and reward users accurately. As part of the Receipt Intelligence design team, this designer will shape how users submit and connect purchases, understand outcomes, resolve problems, and receive value for their activity. The role addresses a complex design space spanning consumer experience, machine learning, data quality, processing, and platform integrity. The designer will make that complexity feel simple, useful, and trustworthy while helping Fetch turn receipt evidence into reliable purchase intelligence. This is a senior individual-contributor role with influence beyond individual features, involving problem definition, leadership of complex initiatives, and decisions across the receipt journey and broader Fetch experience. The designer will partner closely with Product, Engineering, User Research, and Data Science to balance user needs, business outcomes, data quality, and technical constraints. This is a full-time role that can be based at one of Fetch’s US offices or worked remotely in the United States.

Requirements

At least 8 years of product design experience.
Proven product leadership at Staff-level scope, including leading complex, ambiguous, multi-quarter initiatives from problem definition through launch, learning, and iteration, with meaningful customer and business impact.
Exceptional product design craft, including a high bar for interaction and visual design, usability, accessibility, and production quality, and the ability to make technically complex systems feel simple, intuitive, and trustworthy.
Strong systems thinking: ability to connect user behavior, product experiences, data, technology, and business needs, and identify where a problem should be solved.
Strong judgment with AI and intelligent systems, including experience designing ML- or AI-powered consumer experiences and knowing when intelligence helps, when it does not, and when human control, transparency, or simpler approaches should take precedence.
Evidence-led product thinking, including deep partnership with User Research and use of research, behavioral data, prototyping, and experimentation to develop hypotheses, learn quickly, and iterate.
Ability to influence without authority, build trust across disciplines, navigate disagreement, and influence product direction, priorities, and trade-offs through sound reasoning and relationships.
Ability to raise the quality of the work and people around them through critique, mentorship, frameworks, standards, and improved ways of working.

Nice To Haves

Experience with personalization and adaptive experiences, including implicit and explicit signals.
Experience designing smart camera or computer-vision experiences, including guidance, feedback, error prevention, and recovery.
Experience with AI-powered guidance and support that helps people understand, decide, act, or resolve issues.
Experience designing accessible consumer experiences at meaningful scale.

Responsibilities

Lead complex, high-ambiguity initiatives across Receipt Intelligence, connecting receipt capture, digital account linking, recognition, matching, and rewarding into a clear, cohesive user experience.
Own experience quality and outcomes across the journey, identifying gaps between a user’s actions, Fetch’s interpretation, the value received, and appropriate next steps.
Define design direction by framing problems, identifying opportunities, setting hypotheses and success measures, and shaping solution strategy with Product and Engineering.
Ensure receipt and reward experiences connect coherently to the broader Fetch ecosystem.
Design clear signals, feedback, guidance, and recovery experiences that help users understand intelligent systems and trust their outcomes.
Navigate trade-offs involving user simplicity, accessibility, data quality, business outcomes, and technical constraints, using research, data, experimentation, and structured thinking to guide decisions.
Evolve interaction patterns, systems, and frameworks to improve the quality and coherence of the experience and make Fetch easier to understand and use.
Drive alignment across teams and disciplines by identifying dependencies and resolving ambiguity across Product, Engineering, Research, Data Science, and adjacent teams.
Elevate the design team through critique, mentorship, feedback, and improved ways of working.