Staff Product Designer

Twin Health

5d • $190,000 - $210,000 • Remote

About The Position

Twin Health is hiring a Staff Product Designer to lead the design of member-facing programs that introduce people to its metabolic health care. The role’s primary focus is architecting the end-to-end service journey from initial introduction through complete onboarding, translating complex enrollment flows into engaging experiences that communicate the benefits of care and encourage program adoption.

The designer will develop research-informed personas and value propositions, map tailored enrollment journeys, and design an integrated physical and digital experience. This includes digital touchpoints and practical member interactions such as health-kit shipment tracking, unboxing, pairing hardware sensors, and scheduling an initial virtual appointment with the care team. The role requires strong visual craft alongside rigorous service-design thinking, and close collaboration with marketing, hardware and logistics, clinical operations, product, engineering, and client-facing teams.

Twin Health is headquartered in Menlo Park, California, and this position is open to remote applicants in the United States. Applicants must be authorized to work for any employer in the U.S. The listed annual compensation range is $190,000–$210,000.

Requirements

• 8 or more years of UX or product design experience.
• A portfolio demonstrating high-end visual design and complex, multi-touchpoint journey mapping across digital and physical interactions.
• Proven experience conducting user research, defining actionable personas, and translating research insights into tailored, high-converting product flows.
• Proven experience with complex consumer enrollment flows, digital healthcare journeys, or premium e-commerce and unboxing experiences.
• Deep expertise in responsive web and native mobile design patterns, including bridging digital interfaces with real-world actions such as connecting Bluetooth sensors.
• Strong verbal, written, and visual communication skills, including the ability to present concepts, explain complex product decisions, and write persuasive UI copy for different personas.
• Bachelor’s degree in design, service design, HCI, or a related field.
• Authorization to work for any employer in the United States.

Nice To Haves

• Experience designing hardware-software integrations or complex logistical workflows such as shipment tracking and appointment routing.
• Ability to communicate clearly with engineering about technical capabilities and data flows.

Responsibilities

• Identify and construct distinct user personas from direct research, and determine the barriers and value propositions that resonate with each.
• Map tailored, end-to-end enrollment flows for multiple programs, guiding members from program discovery to active participation.
• Design the connected physical and digital member experience, including shipment tracking, health-kit unboxing, hardware sensor pairing, and scheduling an initial virtual care appointment.
• Create polished websites, landing pages, and enrollment assets that build trust, communicate program value, and support rapid execution.
• Collaborate with marketing, hardware and logistics, and clinical operations to align digital experiences with the practical realities of unboxing and hardware setup.
• Influence product, engineering, and client-facing teams toward a cohesive, user-first onboarding experience by explaining research-backed design rationale and aligning teams around a shared vision.
• Perform other duties as assigned.

Benefits

• Competitive compensation package.
• Opportunity for equity participation.
• Unlimited vacation with manager approval.
• 16 weeks of 100% paid parental leave for delivering parents and 8 weeks for non-delivering parents.
• 100% employer-sponsored healthcare, dental, and vision coverage for the employee, with 80% coverage for family members.
• Health Savings Account and Flexible Spending Account options.
• 401(k) retirement savings plan.
• Remote work and a flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior