Provides pharmaceutical care to customers, including processing and accurately dispensing prescription orders, counseling customers regarding health care and prescription medication needs, maintaining confidential information, and maintaining controlled medication and required documentation. Demonstrates uptodate expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders, identifying business needs, determining and carrying out necessary processes and practices, monitoring progress and results, and recognizing and capitalizing on improvement opportunities. Models, enforces, and provides direction and guidance to Associates on proper customer service approaches and techniques. Models compliance with company policies and procedures and supports company standards of ethics and integrity. Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas. Maintains confidential information, documentation, and assigned records as required. Creates a culture of patient care, safety, and accuracy. Communicates clear expectations regarding quality of care and patient safety. Ensures counseling, providing information related to the health service provided, occurs on new therapy, new items, and as requested by patients or required by practice or state regulations. Analyzes and identifies areas of improvement needed and implements intervention steps to improve team knowledge and focus on patient safety and risk reduction. Promotes reporting and transparency of errors. Creates and fosters an environment centered on health care compliance execution. Actively communicates, trains, and guides the processes for completion and follow-up on compliance initiatives. Implements compliance initiatives and priorities and monitors compliance execution. Ensures appropriate operational execution of billing procedures, HIPAA compliance adherence, and Standard Operating Procedures (SOP). Utilizes auditing processes to identify compliance issues and implement processes for improvement. Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected. Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by helping, developing, and mentoring others; recognizes others' contributions and accomplishments. Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values. Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Delivers results while putting the customer first. Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the teams ability to deliver on our purpose. Displays curiosity and a desire to learn; takes calculated risks and demonstrates courage and resilience. Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.
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Job Type
Full-time
Career Level
Mid Level