Staff Performance Manager

Employbridge Career • Reedsburg, WI

7d • Onsite

About The Position

The Bilingual Staff Performance Manager oversees day-to-day personnel at a client location to ensure timely, accurate, high-quality delivery of customer goods and services. The role manages employee relations, including coaching, performance reviews, assignment removals, and exit interviews, while supporting client satisfaction through strong service and relationships with supervisors and associates. The manager anticipates staffing needs and develops services to address changing client requirements.

This hands-on, onsite role involves recruiting and screening candidates, coordinating onboarding, tracking attendance and headcount, and producing workforce reports. It also includes safety and workers’ compensation documentation, client forecasting and relationship management, and collaboration with client leaders to resolve operational and workforce challenges. The schedule requires flexibility: Monday and Tuesday from 8 a.m. to 5 p.m., and availability Wednesday through Friday for second- and third-shift hours from 2 p.m. to 6 a.m.

Requirements

• High school diploma.
• At least one year in a leadership role.
• Two years in a warehouse leadership role and experience in a customer service role involving multilevel client communication.
• HR and data-management experience.
• Demonstrated success managing a team or process.
• Familiarity with a heavily process-oriented environment.
• Ability to lead, organize, and build effective, diverse teams.
• Critical-thinking and problem-solving skills.
• Ability to communicate professionally and effectively across platforms.
• Ability to listen and respond effectively to information and influence decision-makers.
• Ability to achieve results in a quality, timely, and cost-effective manner; prioritize, plan resource use, and monitor progress against objectives.
• Ability to respond positively to change, adapt quickly, and handle a diverse range of tasks.
• Experience using technology platforms to support effective decision-making.
• Flexibility to work the stated schedule, including second- and third-shift availability Wednesday through Friday.

Responsibilities

• Recruit, screen, and interview candidates daily; manage candidate inventory.
• Conduct new-hire orientations, provide client onboarding information, and check in with new hires on their first day.
• Audit onboarding requirements and confirm new-hire start requirements are met.
• Communicate workforce needs to the client and use labor-market data to present possible solutions.
• Participate in client forecasting meetings and stay informed about current and upcoming business needs.
• Manage daily attendance and headcount reports.
• May process weekly payroll and maintain the timeclock database.
• Document and investigate safety incidents and participate in client meetings about safety and operational efficiency.
• Handle workers’ compensation claims and document unemployment.
• Build and maintain rapport with client management and supervisors to promote consistency across departments.
• Initiate and complete client relationship mapping as needed.
• Create and run reports to identify workforce challenges, escalate issues when appropriate, and collaborate with the client on solutions using CRM, Power BI, and time-and-attendance software.
• Coach associates on policies that could have legal implications, involve onsite HR, and lead investigations.
• Conduct employee performance reviews and assign or end associate assignments.

Benefits

• Competitive base salary and monthly bonus potential.
• Comprehensive medical, dental, and vision benefits beginning on the first of the month following the hire date.
• Prescription drug benefits.
• Eight paid holidays per year.
• Two floating holidays per year.
• Paid time off.
• 401(k).
• Parental leave.
• Career paths and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED