Staff Performance Manager

Employbridge Career • Rochester, NY

1d • Onsite

About The Position

The Staff Performance Manager is the day-to-day supervisor of personnel at a client location, ensuring timely, accurate, and high-quality delivery of customer goods and services. The role manages employee relations, including coaching, performance reviews, assignment decisions, and exit interviews, while ensuring client satisfaction through strong customer service and productive relationships with supervisors and associates.

The manager anticipates staffing needs, supports client forecasting, and develops services to meet changing client requirements. The position also coordinates recruiting and onboarding, tracks workforce and attendance information, investigates safety incidents, supports payroll and timekeeping processes as needed, and uses reporting and technology to identify workforce challenges and develop solutions with clients. Work is generally performed onsite at a client location, which may be an office or another business setting, and may require travel between locations.

Requirements

• High school diploma.
• At least one year in a leadership role.
• Two years in a warehouse leadership role.
• Experience in a customer service role involving communication with clients at multiple organizational levels.
• HR and data-management experience.
• Demonstrated success managing a team or process.
• Familiarity with a heavily process-oriented environment.
• Ability to lead, organize, and build effective, diverse teams.
• Critical-thinking and problem-solving skills.
• Ability to communicate professionally and effectively across platforms.
• Ability to listen and respond effectively to information and influence decision-makers.
• Ability to achieve quality results in a timely and cost-effective manner; prioritize, plan resource use, and monitor progress against objectives.
• Ability to respond positively to change, adapt quickly, and handle a diverse range of tasks effectively.
• Experience using technology platforms to support effective decision-making.
• Ability to comply with occupational safety and health standards, rules, and regulations.

Responsibilities

• Recruit, screen, and interview candidates daily; manage candidate inventory.
• Conduct new-hire orientations covering client onboarding information and perform first-day check-ins.
• Audit onboarding requirements and confirm that new-hire start requirements are met.
• Communicate workforce needs to clients, using labor-market data to present plausible staffing solutions.
• Participate in client forecasting meetings and stay informed about current and upcoming business needs.
• Manage daily attendance and headcount reports.
• May process weekly payroll and maintain the timeclock database.
• Document and investigate safety incidents and participate in client meetings about safety and operational efficiency.
• Handle workers’ compensation claims and document unemployment.
• Develop and maintain rapport with client management and supervisors to promote consistency across departments.
• Initiate and complete client relationship mapping as needed.
• Create and run reports to identify workforce challenges, escalate issues when appropriate, and collaborate with clients on solutions using CRM, Power BI, and time-and-attendance software.
• Coach associates on policies with potential legal implications, involve onsite HR, and lead investigations.
• Conduct employee performance reviews and assign associates to or end their assignments.
• Support client satisfaction and engagement through customer service and relationships with supervisors and associates.
• Anticipate staffing requirements and develop value-added services to support changing client needs.

Benefits

• Competitive base salary plus monthly bonus potential.
• Comprehensive medical, dental, and vision benefits starting on the first of the month following hire date.
• Prescription drug benefits.
• Eight paid holidays per year.
• Two floating holidays per year.
• Paid time off.
• 401(k).
• Parental leave.
• Career paths and opportunities for promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED