Staff Performance Manager

Employbridge • Town of Gates, NY

7d • Onsite

About The Position

The Staff Performance Manager oversees day-to-day personnel at a client site to ensure customer goods and services are delivered on time, accurately, and to quality standards. The role manages employee relations, including coaching, performance reviews, ending assignments, and exit interviews, while supporting client satisfaction through strong customer service and relationships with client supervisors and associates. The manager anticipates staffing needs and develops value-added services in response to changing client requirements.

The position coordinates recruiting and onboarding, tracks workforce attendance and headcount, communicates staffing needs, supports forecasting, and produces reports to identify workforce challenges and develop solutions with the client. It also supports safety and operational-efficiency efforts, documents incidents and employment matters, and collaborates with onsite HR on investigations. Work is generally performed at a client location, which may be an office or another business setting, and may require travel between locations.

Requirements

• High school diploma.
• At least one year in a leadership role.
• Two years in a warehouse leadership role and experience in a customer-service role involving multilevel client communication.
• HR and data-management experience.
• Demonstrated success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Ability to lead, organize, and build effective and diverse teams.
• Strong critical-thinking and problem-solving skills.
• Ability to communicate professionally and effectively across platforms.
• Ability to listen and respond effectively to information and influence decision makers.
• Ability to achieve quality, timely, and cost-effective results; identify priorities; plan resource use; and monitor progress against objectives.
• Ability to respond positively to change, adapt quickly to new situations, and handle a diverse range of tasks effectively.
• Experience using various technology platforms to support effective decisions.
• Ability to comply with occupational safety and health standards, rules, and regulations.

Responsibilities

• Recruit, screen, and interview candidates daily and manage candidate inventory.
• Conduct new-hire orientations, provide client onboarding information, and check in with new hires on their first day.
• Audit onboarding requirements and confirm that new-hire start requirements are met.
• Communicate workforce needs and staffing productivity information to the client, using labor-market data to present potential solutions.
• Participate in client forecasting meetings and stay informed about current and upcoming business needs.
• Manage daily attendance and headcount reports.
• May process weekly payroll and maintain the timeclock database.
• Document and investigate safety incidents and participate in client meetings about safety and operational efficiency.
• Handle workers’ compensation claims and document unemployment matters.
• Develop and maintain rapport with management and supervisors to support consistency across departments.
• Initiate and complete client relationship mapping as needed.
• Create and run reports to identify workforce challenges, escalate issues when appropriate, and collaborate with the client on solutions using CRM, Power BI, and time-and-attendance software.
• Coach associates on policies with potential legal implications, involve onsite HR, and lead investigations.
• Conduct employee performance reviews and assign or end associate assignments.

Benefits

• Competitive base salary plus monthly bonus potential.
• Comprehensive medical, dental, and vision benefits starting on the first of the month following the hire date.
• Prescription drug benefits.
• Eight paid holidays per year.
• Two floating holidays per year.
• Paid time off.
• 401(k).
• Parental leave.
• Career paths and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED