Staff Performance Coordinator (Seasonal) Sun-Wed 6a-4:30p

Employbridge • Cedar Hill, TX

17h • Onsite

About The Position

Under direct supervision, the Staff Performance Coordinator contributes to the operational growth and profitability of the account through day-to-day execution, strong relationships with the client and associates, and fulfillment of the client’s staffing services agreement. The role supports daily interactions with the client and associates, helps identify process improvements, and executes service level agreements. It provides front-line customer service to the management team and associates and partners with appropriate parties to resolve workforce issues, including coaching, counseling, disciplinary action, payroll, and timekeeping.

This is a seasonal contract role for four months, based in Cedar Hill, Texas. The schedule is Sunday through Wednesday, 6:00 a.m. to 4:30 p.m.

Requirements

• High school diploma or six months of related experience.
• Hands-on experience in a logistics or manufacturing environment.
• Experience in a customer service role responsible for client communication.
• Data management experience.
• Ability to multitask, change priorities, and execute tasks in a high-pressure environment.
• Ability to understand client goals and how success is measured.
• Ability to work as part of a team and contribute toward individual and business goals.
• Clear and articulate oral and written communication, using appropriate language and methods for the audience and purpose.
• Ability to respond positively to change and adapt quickly to new situations and a diverse range of tasks.
• Experience using technology platforms to support effective decision-making.

Nice To Haves

• HR experience.
• Familiarity with a heavily process-oriented environment.

Responsibilities

• Act as the first point of contact for vendors and client contacts regarding employee issues.
• Educate the client on guidelines and set expectations for handling employee issues.
• Ensure employee issues are handled appropriately and promptly.
• Coordinate resolution of workforce issues with vendors and client partners, understanding risk areas for all parties.
• Deliver client-customized new-hire orientations.
• Collect and review required work-related onboarding documents for each employee before their start.
• Run reports and use data to identify workforce challenges, escalating issues to the appropriate resource using CRM, Power BI, and time/attendance software.
• Participate in client safety and operations meetings, document and investigate safety incidents, and execute the safety observation program.
• Coach associates on attendance policies, conduct ABC performance reviews, and assign and end associate assignments.
• Process payroll and track attendance, wage, and hour compliance.

Benefits

• Medical, dental, and vision benefits available upon hire.
• Multiple medical plan options.
• Paid holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
• 16 hours of paid community volunteer time each year.
• Employee discount program for travel, entertainment, shopping, and more.
• Wireless discounts on eligible plans.
• Optional accident, critical illness, and hospital indemnity coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED