Customer Service Representative │Sun-Tue (e/o Wed) │ 6a-6p
About The Position
National Beef of Kansas City, Missouri, is seeking a friendly, professional Customer Service Representative to support customers and sales staff. The role coordinates and tracks customer orders from order inception through delivery, and works with customers, sales staff, carriers, drivers, loading docks, transportation, logistics, scheduling, and customer purchasing and receiving departments. It also involves tracking trucks and deliveries, monitoring shipment status, resolving transportation or delivery issues, and providing timely updates to customers and internal teams. The representative serves as an information provider and general problem solver for order and delivery activity and provides dependable support to account managers and their customers. Other duties may be assigned. This is an on-site position. The schedule is Sunday through Tuesday and every other Wednesday, from 6 a.m. to 6 p.m. Candidates must successfully complete a background check, be at least 18 years old, and be authorized to work for any employer in the United States; visa sponsorship is not available.
Requirements
- Minimum high school education or equivalent.
- At least 3 years of customer service experience.
- General office skills and computer experience, including Microsoft Outlook, Word, and Excel.
- Strong Outlook and email-management skills.
- Previous experience with heavy phone work.
- Excellent written and verbal communication skills.
- Ability to organize, prioritize, and handle multiple tasks simultaneously, including shifting priorities quickly in a fast-paced customer service and transportation environment.
- Ability to work in stressful circumstances and communicate professionally with people of different personalities and levels of authority.
- Ability to manage a high volume of emails and respond quickly, accurately, and professionally.
- Ability to track shipments and communicate effectively with carriers and customers.
- Strong reasoning and problem-solving ability.
- Ability to work efficiently in a high-volume environment while handling transportation issues, emails, phone calls, and customer requests simultaneously.
- Must be driven, goal-oriented, self-disciplined, resourceful, dependable, and have a good work ethic.
- Ability to work with little or no supervision.
- Professional appearance and attitude.
- Must successfully complete a background check.
- Must be at least 18 years of age.
- Must be authorized to work for any employer in the U.S.; visa sponsorship is not available.
Nice To Haves
- Previous experience in carrier operations, transportation, trucking, logistics, freight operations, or a related environment is strongly preferred.
- Working knowledge of DOT rules and regulations related to commercial transportation and drivers is preferred.
Responsibilities
- Provide support and service to customers and sales staff while coordinating and tracking order activity from order inception through product delivery.
- Work with customers, sales staff, carriers, drivers, loading docks, transportation, logistics, scheduling, and customer purchasing and receiving departments.
- Track trucks and deliveries, communicate with carriers, monitor shipment status, resolve transportation or delivery issues, and provide timely updates to customers and internal teams.
- Provide information and solve problems related to order and delivery activity.
- Provide enhanced assistance to account managers and dependable service and support to their customers.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid vacation
- Paid holidays
- Tuition reimbursement
- Competitive wages
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
