Service Desk - Overnight (Sun-Wed)

Planet Fitness • Union City, TN

1d • $13 - $14 • Onsite

About The Position

The Service Desk Associate is responsible for service desk administration, membership sales, and maintaining the cleanliness of the facility and equipment. The role involves frequent interaction with members, guests, management, and staff, with an emphasis on excellent customer service and maintaining positive relationships.

Requirements

• Basic computer literacy.
• Excellent phone, communication, and interpersonal skills.
• Ability to understand and communicate the Judgment Free Zone concept.
• Accuracy with numbers.
• Ability to follow directions.
• Ability to work well independently and with others.
• Positive attitude and willingness to help others.
• Ability to maintain composure in difficult situations.
• Ability to recognize and learn from mistakes.
• Ability to recognize, identify, and judge behavior within the environment.
• Ability to communicate information and ideas clearly and exchange accurate information.

Nice To Haves

• High school diploma or G.E.D.
• Previous customer service and/or sales experience.
• Previous cleaning or maintenance experience.

Responsibilities

• Greet members and guests upon arrival and say goodbye upon departure.
• Monitor club access for members and non-members.
• Answer questions and handle member and guest complaints.
• Answer phone calls and provide information to prospective members.
• Give tours to prospective members.
• Sell memberships, write agreements, and enter new members into the database.
• Operate the Point-of-Sale system and collect balances on past-due accounts.
• Organize and maintain the customer service front desk.
• Schedule appointments for fitness training sessions.
• Complete a club walk-around every 20 minutes and complete checklists.
• Answer questions and provide guidance to new employees.
• Perform beginning- and end-of-shift procedures.
• Perform club housekeeping, including cleaning equipment and facility areas, dusting, wiping tile, walls, and doors, vacuuming and mopping floors, replenishing supplies, emptying trash, and organizing the cleaning closet.
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members.
• Perform other duties as assigned or required.

Benefits

• Positive and professional work environment.
• Growth opportunities.
• Competitive pay.
• 401(k) retirement fund with an annual discretionary employer match of up to 6%.
• Regular involvement in community outreach events.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed