Staff IT Analyst II - Quality Assurance Analyst

Western Alliance Bank • Phoenix, AZ

23h • Onsite

About The Position

As the Quality Assurance Analyst in the Banking and Payments Platforms team, you'll lead activities to review current processes and metrics that support operational effectiveness, identify constraints or opportunities that inhibit or accelerate the business and/or technology strategy, while also developing potential options/approaches to improve business outcomes. Supporting the Global Markets group and Receivables business segments, you'll also lead development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics, while also ensuring the documentation of any alternative processes or practice options with associated impact on KRIs, KPIs or Operational Metrics. Additionally, as the Quality Assurance Analyst, you'll identify and facilitate discussions with IT, Product, and the Business subject matter experts, to understand the problem statement and/or opportunity while also capturing any relevant insights to include a full review of the findings or artifacts produced to validate the right problem or opportunity is being assessed. Lead on Global Markets and Receivables projects with the expectation the business outcomes are achieved. Work to fully understand how the work connects to the defined project objectives, the work breakdown structure for the activities, setting and meeting deadlines for that work. Lead discussions with stakeholders and subject matter experts needed to gather requirements and review artifacts, while working to resolve issues that impede progress. Develop list of critical documentation and artifacts to meet project objectives and complete development of high quality deliverables, while effectively communicating any relevant learnings, findings, or impacts, with the subject matter experts. Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance. The capture and upkeep of KRIs, KPIs, & Operational Metrics, as necessary. Azure DevOps and Microsoft Playwright will be your daily tools used to track and test code repositories.

Requirements

• 5+ years of related experience.
• Bachelor's degree in related field required.
• Intermediate to advanced in process and data analysis within a specific domain or functional area utilizing critical thinking skills.
• Intermediate to advanced working in Microsoft Office & relevant Diagramming Software (e.g. Lucid, Visio, etc.), as well as technical aptitude & experience within a specific domain.
• Intermediate speaking and writing communication skills.

Nice To Haves

• Entry level to intermediate knowledge of general Financial Services or Banking is preferred.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

Responsibilities

• Lead activities to review current processes and metrics that support operational effectiveness.
• Identify constraints or opportunities that inhibit or accelerate the business and/or technology strategy.
• Develop potential options/approaches to improve business outcomes.
• Lead development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics.
• Document alternative processes or practice options with associated impact on KRIs, KPIs or Operational Metrics.
• Identify and facilitate discussions with IT, Product, and the Business subject matter experts, to understand the problem statement and/or opportunity.
• Capture relevant insights to include a full review of the findings or artifacts produced to validate the right problem or opportunity is being assessed.
• Lead on Global Markets and Receivables projects with the expectation the business outcomes are achieved.
• Understand how the work connects to the defined project objectives and the work breakdown structure for the activities.
• Set and meet deadlines for that work.
• Lead discussions with stakeholders and subject matter experts needed to gather requirements and review artifacts.
• Resolve issues that impede progress.
• Develop list of critical documentation and artifacts to meet project objectives.
• Complete development of high quality deliverables.
• Effectively communicate any relevant learnings, findings, or impacts, with the subject matter experts.
• Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance.
• Capture and upkeep of KRIs, KPIs, & Operational Metrics, as necessary.
• Track and test code repositories using Azure DevOps and Microsoft Playwright.

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level