Staff Forward Deployed Engineer

Gradial•Seattle, WA

10d

About The Position

Gradial is hiring a Staff Forward Deployed Engineer to lead customer implementations of its AI platform. The role combines hands-on engineering with customer-facing problem solving, translating enterprise workflows into scalable generative systems. The engineer owns full-stack development for deployments and works with customers through discovery, prototyping, implementation, and post-launch optimization. They also help shape Gradial’s product and implementation practices by bringing field learnings into the core roadmap and creating reusable tools and documentation.

Requirements

At least 8 years of software engineering or technical implementation experience, ideally in customer-facing contexts.
Programming experience with TypeScript or similar languages, and a strong understanding of APIs and systems integration.
Ability to understand unfamiliar enterprise software architectures, including CMS, DAM, and workflow tools, and build integration paths.
Excellent communication skills and ability to communicate with technical and non-technical stakeholders.
High ownership mindset and comfort working independently and navigating ambiguity.
Demonstrated experience working with enterprise customers.
Willingness to travel occasionally, under 10%, for customer discovery, deployment, and relationship building.

Nice To Haves

Experience working with enterprise customers in content, marketing, or digital operations.
Experience with LLMs, generative AI pipelines, and agent-style automation frameworks.

Responsibilities

Lead technical discovery and implementation for new enterprise customers, translating business processes into AI-native solutions.
Build, deploy, and optimize features integrating customer systems with Gradial’s LLM-driven platform.
Develop reusable tools, adapters, and configuration layers to support scalable enterprise onboarding.
Collaborate with customer stakeholders in marketing, operations, and engineering to define requirements, identify edge cases, and iterate.
Work with Gradial’s product and engineering teams to incorporate field learnings into the product roadmap.
Contribute to technical documentation and implementation playbooks for future deployments.
Own performance, reliability, and maintainability of delivered solutions, from backend architecture through customer UX.

Benefits

Performance-based annual bonus and potential performance-based bonuses.
Meaningful equity awards.
Medical, dental, and vision insurance; coverage is fully paid for employees and 75% for dependents.
Fertility and family-planning support.
401(k) retirement plan.
Unlimited paid time off.
Paid sick leave.
Employee wellness programs.
Seattle office with a gym, sauna, and bike parking.
Free lunch three days a week at headquarters.