Staff Forward Deployed Engineer

Gradial • Seattle, WA

6h • $155,000 - $225,000

About The Position

Gradial is hiring a Staff Forward Deployed Engineer to lead customer implementations of its AI platform. The role combines hands-on, full-stack engineering with customer-facing problem solving, translating complex enterprise workflows into scalable generative systems. The engineer will work directly with customers through discovery, prototyping, implementation, and post-launch optimization, and help shape how enterprise brands modernize content operations.

Requirements

• At least 8 years of software engineering or technical implementation experience, ideally in customer-facing contexts.
• Experience with TypeScript or similar programming languages, with strong understanding of APIs and systems integration.
• Ability to understand unfamiliar enterprise software architectures, including CMS, DAM, and workflow tools, and build integration paths.
• Excellent communication skills and ability to translate between technical and non-technical stakeholders.
• High ownership mindset and comfort working independently and navigating ambiguity.
• Demonstrated experience working with enterprise customers.
• Willingness to travel occasionally, less than 10%, for customer discovery, deployment, and relationship building.

Nice To Haves

• Experience with enterprise customers in content, marketing, or digital operations.
• Experience with LLMs, generative AI pipelines, and agent-style automation frameworks.

Responsibilities

• Lead technical discovery and implementation for new enterprise customers, translating business processes into robust AI-native solutions.
• Build, deploy, and optimize features that integrate customer systems with Gradial’s LLM-driven platform.
• Develop reusable tools, adapters, and configuration layers to support scalable enterprise onboarding.
• Work with customer stakeholders in marketing, operations, and engineering to define requirements, identify edge cases, and iterate.
• Collaborate with product and engineering teams to incorporate field learnings into the core product roadmap.
• Contribute to technical documentation and implementation playbooks.
• Own the performance, reliability, and maintainability of delivered solutions, from backend architecture to customer UX.

Benefits

• Performance-based annual bonus
• Equity awards
• Medical, dental, and vision insurance, fully covered for employees and 75% covered for dependents
• Fertility and family-planning support
• 401(k) plan
• Unlimited paid time off
• Paid sick leave
• Employee wellness programs
• Seattle office with a gym, sauna, and bike parking
• Free lunch three days a week at headquarters
• Flexible work hours

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed