Staff Design Engineer

Invoca•San Francisco, CA

16h•Remote

About The Position

Invoca is hiring a Staff Design Engineer to work horizontally across its Platform, Intelligence & Analytics, and Conversational Agentic Experiences (Voice & SMS) design pillars. The role combines design, code, AI, and emerging technologies to shape and build customer experiences from early concepts through production. It has two primary areas of ownership: defining AI experience paradigms across product areas, and owning high-impact horizontal user journeys such as onboarding, evaluation, billing, and other critical customer experiences. The position combines strategy and hands-on execution, with opportunities to influence how customers discover, adopt, understand, and get value from Invoca. The Staff Design Engineer will partner as a peer with Product and Engineering, work closely with design peers and the Head of Product Design, and collaborate with the design systems team to create reusable patterns and abstractions. The role calls for strong craft across interaction design, visual design, motion, accessibility, and implementation, along with the judgment to use, extend, or create design patterns as appropriate. The position is remote-first and open to candidates based within approximately a two-hour drive of the listed U.S. metro areas; occasional business travel may be required. Invoca describes itself as a revenue infrastructure platform for consumer brands, helping customers turn digital and human interactions into measurable growth. The company works at the intersection of AI, data, and customer experience, and seeks collaborative, curious, innovative people who experiment and move quickly in a dynamic environment.

Requirements

At least 8 years of experience across product design, design engineering, frontend engineering, or a related discipline.
A design portfolio, GitHub link, or similar evidence demonstrating understanding of responsive design, accessibility, performance, and frontend architecture.
Experience designing AI-powered or AI-native products, particularly agents, conversational interfaces, or intelligent workflows; experience with agentic development tools to accelerate product delivery is also sought.
Significant experience designing and shipping production web applications.
Experience supporting or evolving design systems, component architectures, and reusable patterns.
Strong understanding of responsive design, accessibility, performance, and frontend architecture.
Ability to connect design and technology decisions to customer outcomes and business impact.
High craft standards for interaction, visual design, and implementation quality, demonstrated through a portfolio.
Systems thinking, including the ability to identify patterns, abstractions, and opportunities to scale solutions.
AI fluency, including active experimentation with AI and experience working with agentic workflows and emerging interaction models.
Ability to navigate ambiguity, create clarity, and move work forward independently.
Clear communication and effective collaboration across Product, Design, and Engineering.
Must be based within approximately a two-hour drive of one of the listed hiring areas: Greater Los Angeles Area (including Santa Barbara and San Diego), SF Bay Area, Denver Metro, Austin Metro, Chicago Metro, Greater NYC Area, or Seattle Metro.

Nice To Haves

Knowledge of modern frontend technologies such as React, TypeScript, JavaScript, HTML, and CSS.
Experience with complex enterprise, data-rich, analytics, or workflow products.
Experience with animation, advanced interaction, and data visualization.
Experience establishing Design Technologist or Design Engineering practices.
Experience with A/B testing and accessibility.

Responsibilities

Explore and prototype future experiences using code, AI, and emerging technologies, including evolving protocols such as A2UI.
Identify important product problems independently and make the case for why they matter.
Design and build horizontal experiences that simplify complex workflows, particularly in AI, data, analytics, and revenue workflows.
Partner with the design system team to create reusable components, interaction patterns, and abstractions that scale across products.
Partner with Engineering on frontend architecture, implementation quality, and accessibility.
Raise the bar for interaction design, visual design, motion, and overall product quality.
Influence product direction beyond the immediate team through product judgment, technical expertise, and vision.
Mentor and elevate colleagues through the quality and approach of the work, without requiring direct reports.
Shape AI experience paradigms across product areas, including agents, conversational intelligence experiences, copilots, and emerging interaction models.
Own high-impact experiences spanning product pillars, including onboarding, evaluation experiences, billing, and other critical customer journeys.
Collaborate with Product, Engineering, design peers, and the Head of Product Design to define customer journeys and create patterns other designers and engineers can build upon.
Establish a point of view on emerging AI experience paradigms, build cross-functional relationships, and redesign and ship two high-impact end-to-end horizontal opportunities during the first three months.

Benefits

Medical, dental, and vision coverage beginning on the first day of employment for U.S.-based teammates.
Mental wellbeing support and an Employee Assistance Program (EAP).
Wellness subsidy reimbursable toward gym memberships, fitness classes, and more.
Flexible paid time off.
20 U.S. paid holidays, including a winter break.
Up to 12 weeks of 100% paid family leave for baby bonding, adoption, and caring for family members.
Up to 12 weeks of 100% paid medical leave for childbirth and medical needs.
Access to enterprise-grade AI tools, including leading LLMs and agentic AI workflow solutions.
Up to $1,000 per fiscal year for professional development, learning, certifications, and conferences.
401(k) plan through Fidelity with company matching up to 4%.
Company-wide and team recognition programs, including President's Club and quarterly and departmental awards.
Sabbatical after seven years of service.
Stock option program for employees.
Bonus and/or commission eligibility, where applicable.