Staff Augmentation Technician
About The Position
ABOUT SOURCEPASS: Since Sourcepass was founded in 2020, we’ve been transforming how businesses experience IT. As a national managed service provider (MSP), we deliver far more than tech support. We help companies align their technology with their business goals, reduce risk, and unlock new levels of efficiency. Whether it’s a fast-growing startup or an established enterprise, Sourcepass provides the expertise, scalability, and human touch to help our clients thrive in a digital-first world. Sourcepass is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love. POSITION SUMMARY You will be providing Level I IT Support and Break/Fix resolution as well as installation of new equipment and services. This is an on-site role with coverage in Western Nassau County, NY.
Requirements
- Bachelor's degree in an IT related curriculum or related field experience
- Proven Experience as a Support Engineer or relevant position
- Ability to communicate effectively
- Able to plan and execute projects efficiently, independently, and effectively.
- Ability to work in a fast-paced environment.
- Ability to work independently and in a team environment.
- Ability to take instruction.
- Excellent organizational and time-management skills
- In-depth understanding of diverse computer systems.
- Good knowledge of Internet security and data privacy principles.
- Must be detail-oriented and able to keep impeccable documentation
- Looking to grow and improve their skillset.
Responsibilities
- Providing Level I IT Support
- Break/Fix resolution
- Installation of new equipment and services
- Laptop troubleshooting – significant knowledge of laptop hardware, as well as the ability to repair the device from top to bottom.
- Desktop support – Latest Windows OS, ChromeOS, Misc. software, Microsoft Office 365, printing, troubleshooting skills especially Print Server communication, as well as significant hardware troubleshooting skills.
- Server support – Legacy and latest Windows Server OS, Active Directory, group policy, printing, NTFS and share permissions, troubleshooting skills.
- Active Directory – Users and Devices
- Google Workspace Administration
- Apple MDM (DEP, VPP)
- Security is the main focus, making sure devices are up to date with patches, AV definitions, devices authorization, etc...
- Ability to interface with vendors through email or voice call to schedule RMA for devices.
- Print repair/troubleshooting – ability to troubleshoot and repair various printer models/makes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
