Staff Augmentation Technician

Sourcepass•Lake Ronkonkoma, NY

4d•Onsite

About The Position

Sourcepass is a national managed service provider (MSP) that transforms how businesses experience IT. They help companies align their technology with their business goals, reduce risk, and unlock new levels of efficiency. Sourcepass provides expertise, scalability, and a human touch to help clients thrive in a digital-first world. This position involves providing Level I IT Support and Break/Fix resolution, as well as installation of new equipment and services. This is an on-site role with coverage in eastern Suffolk County, NY.

Requirements

Bachelor's degree in an IT related curriculum or related field experience
Proven Experience as a Support Engineer or relevant position
Ability to communicate effectively
Able to plan and execute projects efficiently, independently, and effectively
Ability to work in a fast-paced environment
Ability to work independently and in a team environment
Ability to take instruction
Excellent organizational and time-management skills
In-depth understanding of diverse computer systems
Good knowledge of Internet security and data privacy principles
Must be detail-oriented and able to keep impeccable documentation
Looking to grow and improve their skillset
Significant knowledge of laptop hardware and ability to repair devices
Experience with latest Windows OS, ChromeOS, Misc. software, Microsoft Office 365, printing, and hardware troubleshooting
Experience with Print Server communication
Experience with legacy and latest Windows Server OS, Active Directory, group policy, printing, NTFS and share permissions, and troubleshooting
Experience with Active Directory – Users and Devices
Experience with Google Workspace Administration
Experience with Apple MDM (DEP, VPP)
Experience with security measures like patches, AV definitions, and device authorization
Ability to interface with vendors for RMA scheduling
Ability to troubleshoot and repair various printer models/makes

Responsibilities

Providing Level I IT Support
Break/Fix resolution
Installation of new equipment and services
Troubleshooting laptop hardware
Desktop support including latest Windows OS, ChromeOS, Misc. software, Microsoft Office 365, printing, and hardware troubleshooting
Server support including legacy and latest Windows Server OS, Active Directory, group policy, printing, NTFS and share permissions, and troubleshooting
Active Directory administration for Users and Devices
Google Workspace Administration
Apple MDM (DEP, VPP) management
Ensuring devices are up to date with patches, AV definitions, and device authorization
Interfacing with vendors via email or voice call to schedule RMA for devices
Print repair/troubleshooting for various printer models/makes