Staff Augmentation Technician

Sourcepass•Lawrence, NY

4d•Onsite

About The Position

Sourcepass is a national managed service provider (MSP) that transforms how businesses experience IT. They help companies align their technology with business goals, reduce risk, and unlock efficiency. Sourcepass provides expertise, scalability, and a human touch to help clients thrive in a digital-first world. This role involves providing Level I IT Support and Break/Fix resolution, as well as installation of new equipment and services. This is an on-site role with coverage in Western Nassau County, NY.

Requirements

Bachelor's degree in an IT related curriculum or related field experience
Proven Experience as a Support Engineer or relevant position
Ability to communicate effectively
Able to plan and execute projects efficiently, independently, and effectively.
Ability to work in a fast-paced environment.
Ability to work independently and in a team environment.
Ability to take instruction.
Excellent organizational and time-management skills
In-depth understanding of diverse computer systems.
Good knowledge of Internet security and data privacy principles.
Must be detail-oriented and able to keep impeccable documentation
Looking to grow and improve their skillset.
Laptop troubleshooting – significant knowledge of laptop hardware, as well as the ability to repair the device from top to bottom.
Desktop support – Latest Windows OS, ChromeOS, Misc. software, Microsoft Office 365, printing, troubleshooting skills especially Print Server communication, as well as significant hardware troubleshooting skills.
Server support – Legacy and latest Windows Server OS, Active Directory, group policy, printing, NTFS and share permissions, troubleshooting skills.
Active Directory – Users and Devices
Google Workspace Administration
Apple MDM (DEP, VPP)
Security is the main focus, making sure devices are up to date with patches, AV definitions, devices authorization, etc...
Ability to interface with vendors through email or voice call to schedule RMA for devices.
Print repair/troubleshooting – ability to troubleshoot and repair various printer models/makes

Responsibilities

Providing Level I IT Support
Break/Fix resolution
Installation of new equipment and services
Laptop troubleshooting – significant knowledge of laptop hardware, as well as the ability to repair the device from top to bottom.
Desktop support – Latest Windows OS, ChromeOS, Misc. software, Microsoft Office 365, printing, troubleshooting skills especially Print Server communication, as well as significant hardware troubleshooting skills.
Server support – Legacy and latest Windows Server OS, Active Directory, group policy, printing, NTFS and share permissions, troubleshooting skills.
Active Directory – Users and Devices
Google Workspace Administration
Apple MDM (DEP, VPP)
Security focus: ensuring devices are up to date with patches, AV definitions, devices authorization, etc.
Ability to interface with vendors through email or voice call to schedule RMA for devices.
Print repair/troubleshooting – ability to troubleshoot and repair various printer models/makes